Patient Service Associate

4 weeks ago

Singapore TAN TOCK SENG HOSPITAL PTE LTD Full time
Roles & Responsibilities

Patient Service Associate – Emergency Department

Job Summary:

We are seeking a compassionate Patient Service Associate (PSA) to join our dynamic Emergency Department (ED) team. As a PSA, you will play a crucial role in ensuring that our patients and their families have a positive experience during their time in the ED.

Key Responsibilities:

• Patient Reception and Registration:

◦ Assist patients and their families upon arrival, ensuring all necessary information is accurately recorded.

◦ Support the triage process by managing patient flow and coordinating with the medical team.

• Handling Inquiries and Communication:

◦ Provide clear information to patients and families regarding ED procedures, waiting times, and hospital policies.

• Administrative Duties:

◦ Manage patient records and documentation, ensuring all information is up-to-date and properly filed.

◦ Scheduling and assisting with appointments.

Ad-hoc duties such as excel preparation.


• Billing and Payment

◦ Assist with payment collection.


• Clinical Duties (training provided):

◦ Administer nasal swabs to patients.

◦ Assisting to take vital signs and ECGs

◦ Transferring patients from wheelchair to trolley, and assisting in pushing patients around.

Qualifications:

Diploma in any discipline/GCE 'A'/'O' Level/Higher NITEC/NITEC in any discipline

Skills and Competencies:

◦ Excellent communication skills, with the ability to convey information clearly and empathetically.

◦ Strong organizational skills, with the ability to manage multiple tasks in a fast-paced environment.

◦ Able to multi-task, work in a fast-paced and dynamic environment.

◦ Proficiency in using various computer applications.


• Additional Requirements:

◦ Willingness to work 2 rotating shifts, weekends, and public holidays.

◦ Previous experience in a healthcare setting or in customer service is preferred but not required.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional development and career growth within the healthcare industry.

• A supportive and collaborative work environment where your contributions make a direct impact on patient care.

Tell employers what skills you have

Healthcare Industry
Able To Multitask
Microsoft Excel
Healthcare
Good Communication Skills
Cashiering
Administrative Support
Team Player
Patient Registration
Customer Service
Scheduling
Appointment Scheduling
Work in a Fast Paced Environment

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