Assistant Housekeeper

3 weeks ago

Singapore THE CAPITOL KEMPINSKI HOTEL SINGAPORE Full time
Roles & Responsibilities

SCOPE

Reporting to the Executive Housekeeper, the Assistant Housekeeper is responsible for directing and controlling the day-to-day housekeeping operations on the Floors or in the Public Areas in order to ensure the highest standards of cleanliness. He/She will closely monitor all processes related to ensuring high level of housekeeping services provided to the guest is timely and defect free.

OVERALL OBJECTIVES

  • Assist in the management of the Housekeeping team, especially in the absence of the Executive Housekeeper.
  • Allocate and direct the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.
  • Attend daily briefings and take note of VIP arrivals and the special attention items for the guests.
  • Keep the Housekeeping Staff informed on the daily operational activities and challenge and provide all information relevant to their job duties.
  • Schedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms.
  • Handle comments and requests from guests and other departments to meet their satisfaction.
  • Manage hiring, training, performance evaluation and conflict resolution of team members when appropriate.
  • Ensure good relations and effective inter-departmental communication.
  • Make recommendations to Executive Housekeeper on improving the services provided by the Housekeeping Department.
  • Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.
  • Administrative duties such as attending meetings, writing reports and memos as required.
  • Other ad-hoc duties as assigned

REQUIREMENTS

  • Positive, friendly, professional and confident, with good interpersonal skills.
  • Minimum 3 years of relevant working experience in hospitality industry.
  • Knowledge of proper cleaning techniques and requirements, use of equipment, and chemical handling
  • Effective verbal and written communication skills.
  • Able to perform shift work.
Tell employers what skills you have

Front Office
Housekeeping
Interpersonal Skills
Inventory
Hotels
Clean Rooms
Hospitality Industry
Conflict Resolution
Quality Inspection
Compliance
Communication Skills
Hospitality

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