Customer Care Consultant

5 days ago


Singapore CORE CONCEPTS PTE. LTD. Full time
Roles & Responsibilities

You are the Ambassador, the first point of contact for Core Concepts

As a member of the Operations Team, you

  • service the clients in ways that fit their needs most
  • be responsible to deliver a positive customer experience through all communication channels
  • maintain customers' satisfaction by addressing the customers' concerns efficiently and ensuring that we deliver value through appropriate solutions.
  • are customer-centric and are passionate about service delivery and assertive to hold difficult conversations.
  • Perform the full range of operational and collection functions.
  • Accountable for meeting individual KPIs and team goals guided by the organisation's service performance indicators.

What You'll Need to Succeed:

  • Team player, work with team members and other various stakeholders.
  • Personality Traits: Good attitude, enthusiastic, detailed-oriented, responsible, trustworthy, ethical and goal-focused.
  • Customer service skills: Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
  • Analytical thinking and high problem-solving skills.
  • Good command of written and spoken English.

Training will be provided.

5.5 days work-week, rest on Sun and PH.

Compressed Work-Week (Alt Sat) available.

Commensurate with experience.


Tell employers what skills you have

Customer Service Skills
Customer Relationship
Microsoft Office
Customer Experience
Customer Care
Emotional Intelligence
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Service Delivery

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