Patient Service Officer
4 weeks ago
Responsibilities:
- Perform frontline operations that include (but not limited to) registration, appointment scheduling, referral booking, dispensing of medication and cashier duties.
- Attend to walk-in patients and answer phone enquiries.
- Perform chaperon activities and assist in explaining the procedures to patients.
- Support doctors in language translation when needed.
- Proper maintenance of patients’ records and keeping count of drug inventory.
- Ensure proper maintenance of clinic facility for cleanliness and positive image.
- Strict adherence to SOPs and perform routine checks/audits within the clinic.
- Responsible for daily operations matters and it includes collating & compiling patient management indicators.
- Support in the submission of medical reports and claims (TPA/CHAS/Medisave).
- Assist in coverage of other facilities when required due to lack of manpower.
- Uniform (Company polo-tee) will be provided.
- Annual Wage Supplement and Variable Bonus for eligible employees.
- Good career development (healthcare services).
Requirements:
- Minimum GCE ‘N’ Level, 'O' Level, ITE, Higher NITEC or Diploma Holders.
- No prior healthcare experience is required as training will be provided (entry-level).
- Relevant work experience as Clinic Assistant will be an added advantage.
- Basic IT knowledge and computer literacy.
- Must be service-oriented.
- Enjoy working and interacting with diverse groups of professionals/personnel.
- Ability to speak multiple languages is an added advantage.
- Comfortable with working independently or in a team.
- High adapability and good multi-tasking skill in a fast-paced environment.
- Deployment to various Parkway Shenton clinics across Singapore.
- Able to work 44 hours a week, including weekends and public holidays.
Tell employers what skills you have
Front Office
Ability to Multitask
Customer Relationship
Customer Service Oriented
Microsoft Excel
Active Team Player
Interpersonal Skills
Inventory
Healthcare
Career Development
Translation
Administration
Cashiering
Communication Skills
Microsoft Word
Customer Service
Medical Records
Appointment Scheduling
Computer Literacy
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