Customer Services Officer
1 week ago
• Work Week & Shift: 6 days, rotating shift
• Annual Leave: 12 days
• Location: Changi Airport Terminals
Job Responsibilities: Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction. Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards. Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities. Additionally, assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.
• A local diploma in any discipline
• Good command of written and spoken English
• Pleasant with a cheerful disposition and good interpersonal skills
• Team player in a fast-faced environment.
• Independent and able to multi-task
• Able to prioritise tasks effectively to ensure most important tasks are completed on time
Compensation:
• Local Diploma: $2500
• Shift allowance and OT (before probation, avg $200. After probation avg $200-$500 after confirmation)
• Staff transport will be provided for candidates working beyond midnight
Tell employers what skills you have
Able To Multitask
Microsoft Office
Interpersonal Skills
Administration
Data Entry
Adaptability
Compliance
Good Communication Skills
Freight
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Customer Service Experience
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