Network Operations Lead

4 weeks ago

Singapore ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD. Full time
Roles & Responsibilities

  • Oversee network infrastructure across Asia.
  • Ability to lead P1/P2 incidents
  • The department is a shared services, communicate and collaborate with vendors and customers.
  • Responsible in designing, building, optimizing, and ensuring the security and reliability of the network systems
  • Develop and implement network security strategies, working closely with security teams to protect critical assets.
    • Manage Network Inventories and proactively manage the warranties/maintenance readiness of critical equipment across the Network in the region.
    • Establish and maintain detailed network documentation, change management procedures, and disaster recovery plans.
    • Oversee network troubleshooting efforts, mentoring operations members and peers, leading root cause analysis of complex issues.
    • Architect and oversee the deployment of enterprise-level firewalls (Meraki MX, FortiGate, Palo Alto Networks), switches (Meraki, Cisco, Huawei), wireless access points (Meraki, Cisco, Huawei), and other network devices.
    • Be the Network point of contact part of Shared Offices or for new Maisons who will join Shared Offices
    • Proactively analyze network traffic and performance to identify and remediate bottlenecks or potential security risks.
    • Responsible for the on-site operations in the Singapore Telco Node on behalf of the Network Central team
    • Manage network-related projects for Singapore Telco Node, preparing configurations, and collaborating with vendors and central teams to ensure successful implementation.
    • Ensure that the Network Central standards are known and used regionally.
    • Capture any new Network topics from Maisons and raise them to the Central team if any deviation from standards.
    • Establish and maintain detailed network documentation, change management procedures, and disaster recovery plans.
    • Oversee network troubleshooting efforts, mentoring operations members and Maisons’ peers, leading root cause analysis of complex issues, mainly for the Singapore Telco node but could extend to others Asia Telco Nodes and then worldwide ones.


Requirements:

  • Operations, implementation and solutioning experience
  • Vendor/customer relations and management. Good communication skills to collaborate with customers.
  • Strong communication and collaboration abilities, effective in both technical and non-technical settings.
  • 10+ years of extensive network administration experience, including leadership or mentorship roles.
  • Good knowledge of network protocols (TCP/IP, BGP, OSPF, etc.), network security concepts, and firewall technologies (Cisco/Huawei Routers, Switches, Meraki MX/MS, FortiGate, Palo Alto Networks).
  • Exceptional troubleshooting and analytical skills, with the ability to resolve complex network outages quickly.
  • Experience working in a multinational environment with complex organizations, working across various teams
  • Customer-oriented with a mindset of problem-solving and constant service improvement rendered by internal/external teams
  • Ability to manage multiple projects, prioritize tasks, and drive results in a fast-paced environment.
  • Ability to lead P1/P2 Incidents to help resolve network incidents


Do note that this is not a Technical/Network Engineer role, it is an operations lead role overseeing the technical operations. We are looking for someone with similar experience.


Tell employers what skills you have

Switches
Third Party Vendor Management
OSPF
Troubleshooting
Solutioning
TCP/IP network design
IT Operations
Network Troubleshooting
Cisco Routers
TCP
Cisco Meraki
Routers
Contract/ Vendor Management
Cisco Firewall Security
Network Security
Customer Relations
leadership skills
BGP
Firewalls
OSPF routing protocol

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