Assistant Housekeeping Manager

3 days ago

Singapore GRAND IMPERIAL HOTEL PTE. LIMITED Full time
Roles & Responsibilities

· Ensure work standards are maintained

· Carry out inspection on work and general maintenance throughout the hotel

· Oversee internal and external communications

· Handles guest request and complains

· Review all operational requirements daily

· Plans and schedules the different tasks of cleaning and maintenance.

· Assigns specific tasks to different members according to their competency.

· Assisting Housekeeping Manager to prepare annual Housekeeping Budget

· To ensure the department operates effectively on a day to day basis, ensuring company standards are met and delivered consistently with attention to detail

· Coordinating the preventive maintenance schedule of rooms and public area with maintenance department

· Develop and implement Housekeeping systems and procedures

· To review and co-ordinate action on Hygiene Audits in order to enhance the environment and achieve positive consistent results

· To implement the consistent delivery of superior customer service

· To ensure that the department creates a professional impression to customers and team members

· To review and act on Qualtrics Reports relevant to your areas of responsibility to achieve positive and consistent results

· To review and act on customer feedback relevant to your areas of responsibility, including guest complaints and compliments

· To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage and wear and tear, ensuring bedroom faults are rectified promptly

· To organize and set up on-going deep cleaning schedules

· Maintain par stock of guest supplies, cleaning supplies, linen and uniform

· To be fully aware of budgeted and actual departmental financial targets, which includes revenue, stock levels, average spends and departmental profits

· To be fully aware of departmental budgeted and actual payroll costs and manage by allocating labour resources in line with forecasted and actual business levels, through productivity ratios and payroll management

· To be fully aware of and control departmental operating costs in line with forecasted business levels

· Assisting Housekeeping Manager to control all linen stocks and levels, ensuring linen costs are controlled in accordance with hotel procedures

· To lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the hotel

· To ensure effective communication with your team by holding regular briefing sessions and attending all management meetings

· To carry out quality planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team members' personal development

· To ensure training is recorded and all team members follow the Company Induction Programme

· To compile the department Training Plan to meet the hotel business objectives and develop team members

· To ensure staff in housekeeping annual leave and public holiday leave are cleared as per schedule

· To carry out performance reviews for team members every six months, following company guidelines

· To set clear objectives for departmental team members, linked with the hotel's business plan

· To co-ordinate the recruitment of new departmental team members up to supervisory level, in line with the Company Recruitment Policy

· To continuously coach and counsel team members

· To correct unacceptable behavior and performance in line with the company disciplinary procedures

Tell employers what skills you have

Front Office
Budgets
Preventive Maintenance
Leadership
Housekeeping
Inventory
VIP
Payroll
Restaurant Management
Attention to Detail
Audits
Diplomacy
Customer Service
Loss Prevention
Personal Development
Hospitality

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