Quality Engineering Lead
3 weeks ago
Responsibilities:
- A warranty lead is a hands-on person, who should have done post go-live support before, managing the defect fixing by a dedicated dev team, test team and analyst, focusing on defect triage, ability to communicat with the 3PP.
- This was a complex SI delivery, we need someone who can both technically manage the teams, and also with strong client-facing skills, able to produce clear reports and status updates, with the ability to explain complex technical issues to non-technical stakeholders.
- Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality for Post Go-Live Support.
Requirements:
- Technical understanding of production support of a CRM project with Salesforce and CloudSense, integration layer, order management and billing.
- ITIL and IT Service Management background
- Defect triaging and issue management
- Experience with reporting the production status, SLA and KPIs in a telco project.
- Should be able to manage the prioritization and planning of a team of support developers and testers.
Next Step:
- Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
- Simply click on 'Apply here' to drop your resume or email at saghana.sithara@adecco.com
- All shortlisted candidates will be contacted.
Saghana Sithara | Registration Number: R1550224
Tell employers what skills you have
CRM
IT Service Management
Automation Testing
CSS
Kubernetes
Customer Relationships
Test Cases
Test Automation
Rapid Prototyping
Xcode
Warranty
Selenium
ITIL
Small Business
Test Execution
Test Management
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