Technical Service Manager

2 days ago

Singapore EVONIK OIL ADDITIVES ASIA PACIFIC PTE. LTD. Full time
Roles & Responsibilities

RESPONSIBILITIES

  • The Technical Service Manager focuses foremost on supporting customers (expectation approx. 75% of time). The function, together with Sales, initiates and executes Initiatives and Projects with customers that deliver on contribution targets within the current FY and prioritizes those projects to deliver sales 2 – 3 years beyond the current FY. Technical Service is therefore, together with Sales, the execution arm of Oil Additives (OA) for contribution margin achievement.
  • Is pivotal player in increasing business development through technical marketing and strengthening technical contacts with target accounts.
  • Together with Sales Manager, establishes and develops deep connections / relations to key functions & persons at customers, enabling high level, strategic management partnerships between Evonik and the customer. The role understands competitive challenges, specifically competitor’s technology and value proposition.
  • Together with Marketing, articulates the value drivers for areas of application at specific Customers / Markets and translates these into Initiatives / Projects (e.g. to generate technical marketing data considering local needs).
  • Executes the technical aspects of the Project to achieve the Project goal, both within OA's functional groups (TS, R&D, etc.) and at customers / 3rd parties. Has full technical responsible for formulation modification projects and liaises with Innovation as follows: initiates “smaller” polymer modification projects, interfaces with Perf Test Lab for test results on formulations, acts as key stakeholder in major R&D initiatives and projects. Interacts with Innovation to translate the technical performance of the product (in terms of Tribology, performance testing, viscometrics) into a value-based solution for the customer.
  • Together with Sales, executes the commercial realization of new products / services (either from Evonik R&D, 3rd parties, or jointly via collaboration with customers).
  • Supports manufacturing for quality issues that impact product specifications or performance, raw material substitutions, customer requested changes, etc.; consults with production and sales on technical customer complaints
  • Possesses detailed application expertise on Evonik’s products / services for individual market segments, and an awareness of development projects and initiatives with OEMS (that impact on existing / market base) – the role understands and articulates current and future trends at existing customers / markets, and effectively communicates this within OA.
  • Educates OA / customers / markets on OA technologies for areas of application, is involved with industry committees in which direct customers are involved, awareness on IP landscape on formulations and applications and protects / generates IP applicable for OA , and collaborates with Universities / 3rd parties on Tribology application research linked to existing customers / markets (and translates this back to customer specific Initiatives / Projects).
  • Strengthen technical contacts to key regional accounts & target OEM’s.
  • Participate in technical discussion with OEM customers by understanding their requirements from product development.
  • Initiate lab projects / blend studies to recommend suitable products to improve formulations for customers.


REQUIREMENTS

  • Bachelor’s or Master’s in Chemical / Mechanical Engineering with 6 to 8 years of experience in technical service
  • Effective user of IT tools and techniques for organizing the working environment and oneself
  • Excellent IT-capabilities (Microsoft Office, SAP, etc.)
  • Ability to function within varied cultural groups
  • Willingness to move geographically and organizationally
  • Excellent interpersonal and communication skills
  • Good analytical and problem solving skills
  • Team player and able to work independently
  • Ability to travel as required based on business needs



Tell employers what skills you have

Performance Testing
Travel
Microsoft Office
Supervisory Skills
Formulation
Tribology
CCTV
Technical Training
Good Communication Skills
IP
Packaging
Technical Marketing
Chemical Engineering
Electronics
Able To Work Independently
Mechanical Engineering

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