Data Center Technician
2 weeks ago
Overview
The Data Center Technician is responsible for performing daily operational tasks to monitor, maintain and support the organisation's data centre facilities and infrastructure. This hands-on technical role ensures the continuous and reliable operation of data centre systems, working under the supervision of data centre operations leadership.
Key Responsibilities:- Monitor data centre infrastructure components including servers, storage, network, power, cooling and environmentals
- Identify and respond to system alerts, performing preliminary troubleshooting and escalating incidents
- Conduct regular preventative maintenance activities on data centre equipment per defined schedules
- Assist with installations, upgrades, migrations and deployments within the data centre
- Participate in testing and execution of data centre operations procedures and disaster recovery plans
- Adhere to all operational processes, policies and service level agreements for the data centre
- Maintain accurate documentation related to data centre assets, configurations and procedures
- Follow safety protocols and compliance requirements within the data centre environment
- Liaise with vendors and assist with coordinating on-site technical support as needed
- Provide level 1 support by managing service desk tickets related to data centre operations
- Associate's degree in Computer Science, IT, Data Center Operations or related technical field
- 2-4 years of experience working in a data centre operations role
- Strong working knowledge of data centre facilities and infrastructure components
- Proficiency with data centre monitoring systems, ticketing systems and troubleshooting tools
- Familiarity with hardware deployments, asset management and change management
- Understanding of data centre operations best practices, policies and procedures
- Excellent problem-solving and analytical skills to identify and resolve issues
- Strong written and verbal communication abilities
- Willingness to work a rotating shift schedule including off-hours on-call support
- Data centre certification(s) such as CDCP or equivalent preferred
This is an essential technical operations role, ensuring the health and availability of critical data centre systems. The ideal candidate will have hands-on data centre experience combined with a solid foundational knowledge of facilities and infrastructure components.
Tell employers what skills you have
Asset Management
Troubleshooting
Verbal Communication
Analytical Skills
Technical Operations
Hardware
Change Management
Data Center
resolve incident tickets
Documentation
Electrical
Upgrade/Migration project
Service Level
Ticketing Systems
Service Desk
Networking
Cabling
Disaster Recovery
Technical Support
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