Retail Customer Service Officer
7 days ago
· Analyse customers' feedback to understand areas for improvement and present the findings to senior management.
· Develop service quality processes.
· Manage customers' concerns.
· Monitor responses to customer requests and queries to minimise gaps in customer service delivery.
· Organise the client contact database.
· Supervise order processing and order fulfilment.
· Responsible and demonstrate CSO etiquette.
· Ensure good customer satisfaction
Requirements
· Min 1 year working experience in related field
· Excellent interpersonal and written and oral communication skills.
· Knowledge of CRM systems.
· Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.
Tell employers what skills you haveCRM
Microsoft Office
Oral Communication Skills
Microsoft Excel
Customer Service Delivery
Interpersonal Skills
Conflict Resolution
Mediation
Adaptability
Freight
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Shipping
Customer Service Experience
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