Bank Teller
1 week ago
Responsibilities:
- Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
- Understands the customer and establishes needs to offer relevant products, services and solutions
- Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
- Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
- Ensure customer complaints are escalated to internal teams, regulatory bodies as appropriate, in line with prevailing policies
- Carry out administrative tasks and systems updating activities in line with procedures which operate in the respective area
- Enhance customers' experience by introducing them to self-service banking channels that suit their needs
- Meet all service standards and assigned targets at the individual and team levels
Requirement:
- Minimum Diploma in any discipline
- With 1-2 years of experience in customer service-related roles.
- Ability to face customers in banking branch setting.
- Tech-savvy and willing to be trained.
Thank you for your interest
We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at cristina.malijan@manpower.com.sg
Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547
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Tell employers what skills you haveCustomer Service Skills
Techsavvy
Currency
Risk Control
Interpersonal Skills
Attentive
Customerfocused
Packaging
Time Management
Deposits
Accountability
Banking
Customer Satisfaction
Operational Risk
Customer Service Experience
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