Senior Voice Engineer

1 week ago


Singapore EVO OUTSOURCING SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

Responsibilities


•Monitor the performance of voice recording systems to ensure they are functioning optimally.


•Troubleshoot and resolve issues related to voice recording, call quality, and system performance.


•Conduct regular system health checks and apply patches or updates to keep systems up to date.


•Data Management and Reporting


•Manage and ensure the proper storage of recorded calls, including handling retention policies and archiving.


•Generate and deliver reports on system performance, voice recording data, and analytics.


•Analyze voice data to provide insights into call center performance and customer interactions.


•User Support and Training

Skills/Requirement


•Qualifications for Call Recording certification


•Extensive experience managing compliance recording systems, includes Verint, Avaya ACR, Verint Verba, Nice Call Recoding/NTR-X)


•Experience with IPC Trading systems integration for Voice recording


•Experience in setting up and configuration Call recording.


•Experience with monitoring products like EMS and Prognosis. Creating Dashboards would be advantageous.


•Working knowledge of H.323, SIP, DNS, SSL, DHCP and understanding of load balancer, firewalls.


•In depth knowledge of architectures, monitoring, security control, redundancy, and high availability for call recording setup


•Knowledge of the latest trends for call recording technology


•Certification in compliance Recording platform like Verint, Verint Verba, Nice Recording/NTR-X.


•Able to drive and run projects delivery on Infrastructure setup and facilitating with countries on the project delivery

Tell employers what skills you have

EMS
Post Production
Decline Curve Analysis
DHCP
Reservoir Simulation
UC
Prognosis
Field Development
Telephony
Trading Systems
Reservoir Engineering
QoS
Avaya
VoIP
Petrel
Call Center

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