Lead, People Experience

4 days ago

Singapore ASCENDA LOYALTY PTE. LTD. Full time
Roles & Responsibilities

Great to Meet You We are Ascenda

Ascenda is a global technology company that powers the growth of financial institutions and merchants with one-stop, effortless rewards infrastructure. Our clients range from classic top-tier brands such as HSBC, American Express, Capital One and Barclays, to fast-growing challengers like Rohinhood, Brex and Virgin Money.

Our SaaS rewards platform is the world’s most powerful human incentive engine and enables brands to build deeper connections with billions of customers worldwide. It combines a global marketplace of valuable merchant content with a data-driven loyalty core that enables financial services companies to power up world-class premium rewards propositions at speed and with ease. If you’ve ever redeemed credit card points for frequent flyer miles, chances are this was powered by Ascenda

Ascenda’s products are rooted in beautiful design, exceptional customer value and delightful ease of use. Our technology-first approach and unique global content network set us apart from other loyalty companies.

Ascenda was founded in 2014 and today employs 200 people across 20 countries. Our team is as globally diverse as our clients: our CEO is based in New York, our CPO in Seattle, CFO in Boston, Head of Client Success in Sydney, and our CTO in Singapore.

Join us as Lead, People Experience in Singapore

It’s an exciting time to join Ascenda to help build and create the people infrastructure, process enhancements, insights and seamless experiences that will make Ascenda an even more amazing place to work

We’re growing and growing fast across the globe which means we’ll need more streamlined HR processes, guidelines and frameworks and enhancements in HR tech, to better the experience for employees at Ascenda.

The purpose of the role is simple - to create an amazing people experience at all touch points of the people lifecycle.

Responsibilities

  • Lead People Operations at Ascenda and drive continuous improvement initiatives, using technology to streamline and standardize processes and policies
  • Set the HR team technology roadmap including maintenance, review, testing and implementation of HR technology systems (HRIS, ATS, benefits administration technology etc.) and enhancements and ensure cross-functional alignment
  • Own lead and drive simple and where possible HR tech enabled people operations processes throughout the people lifecycle
  • Ensure that the foundations work seamlessly whilst relentlessly continuing to improve experience and efficiency (from the day to day to transformative projects)
  • Manage and lead various aspects of HR Operations including employee documentation, on-boarding and off-boarding, insurance and HR audits
  • Stay abreast of industry trends and regulatory changes to ensure compliance with relevant laws and regulations
  • Develop and enforce HR policies and processes that mitigate risk and protect the company from exposure and harm
  • Implement and oversee data governance that maintains the integrity of data in HR related systems
  • Work closely with finance and/or outsourced vendors to ensure timely and accurate processing of payroll and other claims
  • Work directly with third party vendors and our benefits brokers to ensure best-in-class and competitive benefits
  • Oversee management of immigration requirements such as application and renewal of work visas etc.
  • Manage and oversee EOR arrangements in locations where Ascenda does not have a legal entity presence
  • Support with employee relations matters by providing guidelines and clarifications on policies and their application
  • Institute people data analytics, insights and reporting that inform strategy and improve the people experience

What you bring to the table

  • Experience in people operations / experience or similar role
  • You’ve done this before, you’ve worked in a fast paced tech growth environment – implemented and integrated new HR tech platforms, understand the intricacies of EOR, Global PEO, managed employee benefits, rewards and equity internationally
  • You know what excellent, simple and seamless people experiences look like and you’ve implemented them before
  • Proven experience launching and driving multiple system implementations (e.g. HRIS, ATS etc.) requiring change management communication
  • Manage system upgrades, patches, and integrations to maintain optimal system performance.
  • Employee relations expertise: Strong understanding of employee relations, conflict resolution, and performance management. Ability to handle sensitive employee issues with discretion and professionalism
  • You’re a problem solver and great communicator
  • A growth mindset and a go-getter attitude; someone who can work in a fast-paced, constantly evolving environment while keeping in mind the bigger picture
  • You are execution and delivery focussed
  • A mind for detail—you are detail-oriented and have the ability to dive deep into HR data to determine patterns and check for inaccuracies
  • You embrace technology and data and have a passion for solving problems by establishing clear systems / processes that result in efficient operations
  • Ability to build collaborative, trustworthy relationships across functions and geographies
  • Strong detailed and conceptual thinking skills to analyze sophisticated problems and propose solutions despite technical and operational constraints.
  • Experience in building and leading high-performing HR Technology teams preferred

Why Join Ascenda?

Ascenda offers the unique opportunity to lead in the loyalty ecosystem space, shaping the future of rewards programs. We are passionate, we keep things simple, we focus on results, we work together & we innovate

We have a rewarding working place that provides a:

  • High growth environment & exponential career development
  • Mobile & flexible work environment
  • WFH office equipment allowance
  • Medical insurance coverage
  • Competitive compensation
  • Travel perks & Employee rewards

Ascenda is dedicated to diversity and inclusion, welcoming candidates from all backgrounds. Join us on our mission to make loyalty simple and rewarding for everyone, everywhere.


Tell employers what skills you have

Change Management
Compensation & Benefits Programs
ATS
Career Development
Conflict Resolution
Payroll
Data Governance
Employee Benefits
PEO
HR Policies
Benefits Administration
HRIS
Conceptual Thinking
Employee Relations
Performance Management
People Management

  • Dining Experience Lead

    5 days ago

    Singapore PEOPLE ADVANTAGE PTE. LTD. Full time

    Restaurant Supervisor Wanted for PEOPLE ADVANTAGE PTE. LTD.About the RoleWe are seeking a Restaurant Supervisor to lead our team in creating exceptional dining experiences at our Orchard location.This role involves managing daily operations, overseeing crew members, and providing top-notch customer service.ResponsibilitiesSupervise staff to ensure excellent...

  • People experience manager

    1 month ago

    Singapore Chanel, Inc. Full time

    People Experience Manager page is loaded People Experience Manager Apply locations: Singapore time type: Full time posted on: Posted Today job requisition id: JOBREQ00097537 About the Role The People Experience (PE) team is at the heart of enhancing employee experience, engagement, and well-being at Chanel. By championing best workplace practices and...

  • People experience manager

    3 weeks ago

    Singapore Chanel, Inc. Full time

    People Experience Manager page is loaded People Experience ManagerApply locations: Singapore time type: Full time posted on: Posted Today job requisition id: JOBREQ00097537About the Role The People Experience (PE) team is at the heart of enhancing employee experience, engagement, and well-being at Chanel. By championing best workplace practices and...

  • Experience Manager, People Operations

    5 days ago

    Singapore ASCENDA LOYALTY PTE. LTD. Full time

    Job OverviewWe are seeking an experienced Experience Manager, People Operations to lead our HR team in Singapore. This is a unique opportunity to shape the future of rewards programs and make loyalty simple and rewarding for everyone, everywhere.About AscendaAscenda offers the high growth environment and exponential career development that you've been...

  • Senior Manager, People Experience

    8 hours ago

    Singapore ASCENDA LOYALTY PTE. LTD. Full time

    Roles & ResponsibilitiesGreat to Meet You! We are AscendaAscenda is a global technology company that powers the growth of financial institutions and merchants with one-stop, effortless rewards infrastructure. Our clients range from classic top-tier brands such as HSBC, American Express, Capital One and Barclays, to fast-growing challengers like Rohinhood,...

  • Senior people experience manager

    4 weeks ago

    Singapore This Is An IT Support Group Full time

    Pfizer Singapore is recruiting permanent employees for manufacturing site expansion of PFIZER ASIA MANUFACTURING PTE LTD (PAMPL) in Singapore.Position Summary Reporting to the Director of Human Resources, the incumbent will be working closely with the site leadership team to build the talent pipeline, develop people capability, implement all action plans as...

  • Senior people experience manager

    3 weeks ago

    Singapore Pfizer, S.A. De C.V Full time

    Pfizer Singapore is recruiting permanent employees for manufacturing site expansion of PFIZER ASIA MANUFACTURING PTE LTD (PAMPL) in Singapore.Position Summary Reporting to the Director of Human Resources, the incumbent will be working closely with the site leadership team to build the talent pipeline, develop people capability, implement all action plans as...

  • Singapore People Experience Lead, AMEA HQ Transformation Expert

    3 weeks ago

    Singapore Mondelēz International Full time

    About the RoleWe are seeking a seasoned People Experience Lead to drive operational excellence and cultural interventions in our Singapore-based organization. This pivotal role will focus on delivering high-quality employee experiences across our Asia, Middle East, and Africa (AMEA) region.Job SummaryThe ideal candidate will have 8-10 years of diversified...

  • People Development Lead

    2 weeks ago

    Singapore Bureau Veritas Group Full time

    About UsBureau Veritas Group is a global leader in testing, inspection, and certification. Our people are ambitious and humble, believing in what they do and convinced that our purpose is shaping a world of trust.We have 400,000 clients in 140 countries, serving society by bettering it through our daily work. Each one of our people leaves their mark in...

  • Manager, people experience operations

    3 days ago

    Singapore Razer Full time

    Manager, People Experience Operations Apply locations Singapore time type Full time posted on Posted 4 Days Ago job requisition id JR2024004718 Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work , offering you the opportunity to make an impact globally while working across a global...

  • Senior Manager of People Experience

    1 month ago

    Singapore Richemont Full time

    About the RoleWe are seeking a highly adaptable and self-motivated Senior Manager of People Experience to lead the HR Agenda across 8 Maisons in a growing and highly competitive SEAO region. The ideal candidate will have 10+ years of experience in managing the HR Agenda, ideally in a fast-paced matrixed environment with regional/global exposure.Key...

  • Head of People Experience for Luxury Retail

    2 weeks ago

    Singapore Richemont Full time

    About the RoleWe are seeking a highly experienced Head of People Experience to lead our HR Agenda across 8 Maisons in the SEAO region.Key ResponsibilitiesDevelop and implement localised solutions and agile HR advisory to empower Markets / Functions, building a culture of care, collaboration and high-touch engagement.Partner with Richemont CoEs, peers,...

  • Strategic People Development Lead

    3 weeks ago

    Singapore Media Full time

    We are seeking an experienced Strategic People Development Lead to join our team at Monks. As a key member of our global HR department, you will play a vital role in shaping the future of our organization by establishing and driving operations and people strategies that attract, retain, and develop top talent.The ideal candidate will have a proven track...

  • Transformation Expert

    3 weeks ago

    Singapore People Profilers Full time

    Job OverviewAt People Profilers, we are seeking a highly skilled Transformation Expert - Operational Excellence Lead to join our team in the East region. This exciting opportunity involves leading the implementation of operational excellence strategies across various business units.

  • Heavy Vehicle Technician Lead

    3 weeks ago

    Singapore People Profilers Full time

    Job OverviewWe are seeking an experienced Heavy Vehicle Technician Lead to join our team at People Profilers. As a key member of our workshop, you will be responsible for carrying out maintenance, repair, and overhaul work on heavy vehicles, ensuring high standards of workmanship and minimizing turnaround time for scheduled repairs and inspections.

  • Regional people experience manager

    1 month ago

    Singapore IDP Education Limited - Singapore Branch Full time

    The Regional People Experience Assistant Manager - SEA is responsible for supporting all people-related matters and day-to-day implementation of People Experience initiatives and policies at an operational level in order to achieve a high-performance and high-engagement organisation. The role will work closely with the Regional People Experience Director...

  • Automation Project Lead

    3 weeks ago

    Singapore People Profilers Full time

    At People Profilers, we're seeking an experienced Automation Project Lead to oversee the implementation of automation systems and drive project success. As a key member of our team, you will be responsible for leading and managing automation projects from initiation through completion, ensuring timely and successful delivery.About the Role:Project Planning...

  • Business analyst

    3 weeks ago

    Singapore People Profilers Full time

    Business Analyst (No Experience required)Role & Responsibilities Prepare various monthly, quarterly and annual reports for management. Regular updating of information and database used for management reporting. Check, reorganize and create reports based on raw data generated from the system on monthly basis. Manage confidential information and database....

  • People & workplace experience specialist

    3 weeks ago

    Singapore SONEPAR SINGAPORE PTE. LTD. Full time

    Join us as a People & Workplace Experience Specialist and help shape a vibrant workplace culture! In this pivotal role, you'll enhance employee satisfaction by fostering an inclusive environment and streamlining HR processes. You’ll create seamless experiences for new hires, from recruitment to onboarding, ensuring all documentation is complete and...

  • Finance Executive Lead

    3 weeks ago

    Singapore People Profilers Full time

    About the RoleWe are seeking a highly skilled and experienced Finance Executive Lead to join our team at People Profilers.Job DescriptionThe ideal candidate will be responsible for overseeing financial reporting, analysis, and treasury functions. This role involves providing financial information, preparing monthly, quarterly, and yearly reports, as well as...