Community Lead/Executive
1 day ago
RESPONSIBILITIES
Front Desk Management
- Cover the front desk. Ensuring there is consistent coverage during business hours. Be the on-site point of contact.
- Greet clients and guests. Manage entry access of clients, visitors or guests. Conduct centre tours.
- Respond to products and offerings, service-related queries or requests from clients, visitors or guests.
- Building relationships with clients and guests.
- Ensure all the documents and google drives are up to date.
- Keep the front desk clean and organized.
- Notify clients of any food deliveries and couriers.
- Answer any questions from clients and guests related to the building including way-finding, policies and procedures, community etiquette.
Operations and Management:
- Conduct morning walkthroughs to address any issues, escalating any recurring issues to your manager and/or relevant cross-functional teams.
- Liaise with in-building, third party cleaning companies to ensure space is kept up to standards.
- Track, audit, and organize keys collected and distributed. Manage keycard stock and request new inventory as needed.
- Receive, process, sort, and organize all mails.
- Keep all the mails and documents organized
- Return to Sender for unidentified mails and former clients mail after 60 days of no-pick up.
- Know and explain Penguins policies and procedures to all the clients and communicate, inform, and update clients on any building issues.
- Provide support for all the clients and guests on the meeting room booking.
- Administrative work required for seamless centre operation (e.g., courier matters, pantry inventory ordering, performing payment charges, liaising with finance team on creating invoices, updating centre and client records/transactions)
Clients Engagement & Retention
- Complete scheduled conversations with clients to help them maximize the value of their membership while checking in on all clients regularly to understand their ongoing experience.
- Anticipate client and guest needs before they arise using relevant information collected about clients to enhance and personalize their experience.
- Follow up in person with all clients who’ve given a negative feedback/response and ensure necessary steps have been taken to resolve client’s concern.
- Review all clients’ feedback to understand areas of improvement and implement proactive changes, keeping client experience top of mind.
Check-In & Check-Out
- Conduct pre-check-in meetings/calls with all new clients to ensure a smooth check-in.
- Inform and liaise with the building MCST on the necessary to ensure smooth access to the building on check-in & check-out day.
- Complete the New Client Orientation Tour for all new clients on check-in day.
- Conduct check-out meetings to understand the departing clients’ overall experience.
- Collect keys/key cards upon check-out and handling necessary reinstatement works after check-out
JOB REQUIREMENTS
- Good spoken English and Mandarin (required to communicate to Mandarin speaking clients)
- Proficient in MS Office
- Customer service and/or sales & marketing experience a plus.
- Must have strong verbal and written communication skills.
- Team player with ability to work independently. Multitasking skills.
- Friendly, cheerful and energetic
Tell employers what skills you have
Microsoft Office
Customer Experience
Social Media
Ability To Work Independently
Administrative Work
Interpersonal Skills
Multitasking Skills
Inventory
Wayfinding
Marketing Communications
Administration
MS Office
Data Engineering
Networking
Customer Satisfaction
Team Player
Customer Service
Cataloging
Audit
Online Research
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