SAP Engineer

2 months ago

Singapore THE EDGE PARTNERSHIP HOLDINGS PTE. LTD. Full time
Roles & Responsibilities

This is a 1-year contract to start. But the Project Manager has given me in writing that this is a perm contract. We can talk more about the domain and much more over a call :)


Job Responsibilities:

  • Resolve defects promptly and effectively
  • Act as the primary IT application support contact for business users, ensuring the accurate and efficient delivery of vendor services and adherence to SLAs
  • Take charge of critical incidents, managing communication with stakeholders including business users, senior management, and IT teams, and ensure resolution within SLA
  • Support systems and projects by managing the change process, assessing impact, developing test scripts, and conducting User Acceptance Testing (UAT)
  • Coordinate with sub-systems, business units, and IT to ensure successful system integration testing
  • Assist the Project Manager in planning and executing project plans
  • Lead the applications support team to enhance user experience and customer satisfaction
  • Ensure timely completion of audit reviews and compliance activities with no escalations
  • Identify operational risks that could affect contractual obligations and collaborate with stakeholders to address them
  • Prepare and deliver monthly operational reports for business users and IT senior management

Job Requirements:

  • At least 5 years of IT experience
  • Familiarity with S4Hana, SuccessFactors, Ariba, and Oracle is advantageous
  • Highly motivated and proactive self-starter with a positive attitude and strong ownership
  • Experience in managing managed services
  • Ability to translate business challenges into effective solutions
  • Strong skills in stakeholder and vendor management
  • Excellent business acumen and negotiation skills with business partners
  • Strong customer focus and ability to manage expectations
  • Exceptional communication skills
  • Capable of handling critical incidents under pressure with a passion for technology
  • Adaptable to shifting priorities, rapid changes, and a fast-paced environment
  • Demonstrates strong analytical, problem-solving, and attention-to-detail skills
  • Solid organizational skills and detail-oriented
  • Prior experience with resorts (e.g., ticketing, hotels, F&B, or retail systems) or digital systems (e.g., websites and mobile apps) is a plus

Tell employers what skills you have

UAT
Managed Services
Oracle
SAP SuccessFactors
Customer Experience
Ticketing
Business Acumen
SAP Ariba
Telephony
SAP HANA
SuccessFactors
Security Management
Vendor Management
Project Management
Application Support
Writing
User Acceptance Testing
Customer Focus
Applications Support
System Integration Testing

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