Digital Authentication Team lead

2 weeks ago


Singapore VESTIAIRE COLLECTIVE SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Vestiaire Collective is looking for a Digital authentication Team lead - APAC to join the Curation Team in Singapore


About the role ️

Reporting directly to the APAC Digital Authentication Manager, you will be responsible for leading a team of Authenticator Associate of our pre-loved luxury products.

Your mission is to lead and oversee the team while adhering to our processes and ensuring customer satisfaction.


What you will do

  • You lead, manage, supervise, and develop a team in their daily activities, both collectively and individually.
  • Quality & Performance: monitoring, analyzing, and driving productivity, deadline management, adherence to operational procedures, customer contact rate control, and incident management at both the overall and individual levels.
  • You hire and define needs with your manager and oversee training, with the assistance of experts for expertise.
  • You maintain clear and continuous communication within the team but also with the other Team Leaders.
  • You will always elevate presence and be well aware of operational issues and needs.
  • You will be the bridge of trust/communication between stakeholders and the team. Ensure transparent communication with the team while proposing innovative solutions to your manager.

Who you are ⭐

  • You rely on the technical and behavioral skills of your team to unite and gain the commitment of your team.
  • You have a proven experience in team management (at least 10 individuals).
  • You have ideally, 3 years of experience in a production environment (experience in textiles or e-commerce is a plus).
  • You are comfortable with the working shift of 930am - 630pm on Saturday - Wednesday, with off days on Thursday and Friday.
  • You possess strong communication skills.
  • You have strong interpersonal and human qualities.
  • You are proactive and always focused on problem-solving.
  • You have an important sense of customer service.
  • You have good analytical skills.
  • You are proficient in Excel and reading dashboards.
  • Initiation into expertise and knowledge of fashion are a plus.

Tell employers what skills you have

Textiles
Analytical Skills
Customer Contact
Team Management
Communication Skills
Team Lead
Excel
Customer Satisfaction
Authentication
Customer Service
Bridge
Incident Management

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