Lead, Data Centre Operations

Roles & Responsibilities

Job Summary

About our Data Centre Management Team

As part of our Data Centre Management team, you’ll be responsible for smooth operations of our global Data Centres, ensuring the security of all the Bank’s data. Join a team that will allow you to continuously innovate in a growing area that offers limitless opportunities for career development. This is your opportunity to upskill and deepen your learning, work with flexibility and have your voice heard.

About our Technology & Operations Team

Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential.

When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today.

RESPONSIBILITIES

Strategy

• To provide leadership, direction, and continuous improvement for all aspects of Data Centre Operations for the sites responsible (two Global Data Centres in Hong Kong).
• Ensuring that business requirements are met efficiently and in a timely fashion whilst ensuring compliance with the best practice for Data Centre operations, standards, policies, strategy, risk, and principles.

Business

• To govern and oversee the Data Centre Operations of the two critical facilities in Hong Kong
• Responsible for the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth
• Assist in implementing the service management methodologies including incident, problem, change and capacity management within our SLA commitments
• To work closely with the local country managers and the asset management teams to improve data quality and eliminate the gaps
• As part of service management, drive the Colocation vendors for continuous improvement and ensure the facilities are governed to ensure they are maintained to the required standard
• Lead various projects and programs as needed to drive long-term objectives for the domain and beyond
• Track the maintenance activities are conducted on the infrastructure on a periodical basis and established business continuity management practices are followed
• End to End responsibly of the Data Centre Infrastructure Management solution and compliance

Processes

• Identify process breakdowns across organizational workflows and implement solutions that improve effectiveness, improve processes continuously
• Work with the regional security teams to implement the physical security, media disposal and Pipeline, Procurement and provisioning process
• Identify the process areas that can be automated to yield cost saves and increase the efficiency in process across the function
• Drive the capacity management and review the utilization of sites with focus on sustainability

People & Talent

• Setup and coach staff to prepare for future with clear directions, monitor job descriptions and objectives
• Identify and invest in talent to ensure the critical functions are skilled and qualified to perform the role
• Lead by example to build an operational culture bind by values within and across the wider organisation
• Drive efficiency and provide continuous feedback to ensure rewards are in line with the performance

Risk Management

• Management of risk and control requirements covering internal and external audit engagements
• Govern and oversee the regulatory inspections across the estate responsible
• Take measures with focus on risk avoidance and channel risk remediation timely
• As need arise, act promptly on known risk and control weakness that surface through the journey
• Understanding of Operational Risk Framework and awareness to implement procedural changes

Governance

• Manage and thrive to maintain the Control Design Effectiveness (CDE) and Control Operating Effectiveness (COE) of risk controls across the Data Centre sites with discipline
• Maintain a culture of safety, security and compliance in all aspects of data centre operations
• Enable local country managers for risk awareness and strong mitigation plans to minimize / eliminate

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Head of Platform, Networks and Storage Services
• Head of Property
• Head of Security
• Country Technology Management
• Data Centre Colocation vendors
• Group Internal Audit

Other Responsibilities

• Embed Here for good and Group’s brand and values in Hong Kong Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• 15+ years of experience in managing large-scale Data Centre facilities and operations, including experience with co-location and proximity services, is required.
• A degree in Information Technology, Computer Science, Engineering, or a related discipline
• Proficiency in Data Centre infrastructure, encompassing electrical and mechanical systems, cooling, and power distribution, is essential.
• Ability to develop and implement Data Centre strategies that drive efficiency, performance, and sustainability.
• A solid understanding of pertinent Health and Safety regulations and best practices is crucial in fostering a ‘safety first’ culture within Data Centre operations.
• Certifications: Data Centers Management related certification such as CDCMP, CDCP, or PMP, are a plus.
• Training in Data Center Design, Management and Professional and / or related domain
• Experience in Nlyte (DCIM – Data Centre Infrastructure Management tool) preferable
• Familiarity with Data Centre industry best practices, standards, and regulations, such as ISO, TIA, and Uptime Institute is mandatory.

Role Specific Technical Competencies

• Data Centre Management
• Data Centre Operations
• Data Centre Facilities Management
• Data Centre Risk Management
• IT Asset Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Tell employers what skills you have

Powerhouse
Charter
Data Center
ISO
Physical Security
Electrical
Risk Management
Information Technology
Data Centre Facilities Management
Power Distribution
Life Insurance
Wellbeing
Senior Stakeholder Management
Retirement
Audit
Oral & Written Communication Skills
IT Asset Management
Facilities Management

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