AV Onsite Technician
2 weeks ago
WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
What You’ll Do
Perform as part of the overall Global Conference Services team by delivering audio / video support for our customers' video conference systems and webcasting platforms.
Essential Duties and Responsibilities:
- Perform as part of the overall Global Conference Services team by delivering audio / video support for our customers' video conference systems and webcasting platforms.
- The role oversees administrative actions related to planning and processing of requests for onsite/virtual/hybrid corporate business and client meetings, operation and admin support during the event, and wrap up processes post event conclusion.
- You will be the initial point of contact for both internal teams and external customers and responsibilities include responding to inbound customer interactions, launching and troubleshooting multiple video meetings or webcast events, opening and escalating tickets for customer issues.
- You will also be responsible for monitoring the customer environment and/or devices via Company and customer tools as implemented to support the managed services provided by the Company. This role will include triage of inbound requests/tickets, troubleshooting, and escalation as needed. In addition, the role will provide Tier 1 support and escalation for incidents or requests related to customer video conferencing, audio/visual devices, applications, etc.
- Good communication skills. Team-playing.
- Experience in customer services.
- On-job trainings will be provided.
Education and/or Experience:
- 3-4 years of customer service experience, preferably in the AV/video conferencing
Tell employers what skills you have
Video Conferencing
Sampling
Preventive Maintenance
Managed Services
Troubleshooting
Audiovisual
Industrial Hygiene
Technology Solutions
Air Quality
Good Communication Skills
Audio Engineering
Soil
Manufacturing
Customer Services
Calibration
Customer Service Experience
Air Monitoring
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