Network Technician

2 weeks ago


Singapore XCELLINK PTE. LTD. Full time
Roles & Responsibilities

You will be part of a team in a security firm specialising in supplying the latest security surveillance systems to the Asia Pacific region. Our client has gained a remarkable reputation for their high-performance equipment and comprehensive after-sales technical services.


As a Network Technician, you will be responsible for the following:

  • Be a part of network maintenance standby duty rotation that is assigned by the Team Lead.
  • Achieve the Service Level Agreement (SLAs) set for resolving single faulty cases. Meet these SLAs to maintain high level service quality
  • Provide 1st level on-site network support to end-users.
  • Attend to daily customers' issues reported when not on standby.
  • Perform routine tasks to ensure the network's stability and prevent potential issues.
  • Identify and resolve issues related to network.
  • Managed the allocation of Media Access Control (MAC) and Internet Protocol (IP) addresses to devices on the network.
  • Responsible for the patch management of network systems and devices to ensure security and optimal performance.


Requirements:

  • Minimum Higher NITEC or NITEC in module in IT and has fundamental knowledge in network.
  • Capable of understanding and implementing procedures and instructions given in operations manual.
  • A strong team player with the ability to collaborate and willingness to support others.
  • Have strong communication skills and ability to resolve issues or inquiries effectively.
  • Able to work rotational shifts: 1st Shift (08:00 - 20:00 hours) & 2nd Shift (20:00 - 08:00 hours)
  • Successful applicants for this position should be ready to work at Tuas Checkpoint in the future on a rotational basis.


Benefits:

  • You will receive training on how to install, monitor and troubleshoot network equipment.
  • Shift Allowance
  • Performance Bonus

Tell employers what skills you have

Mac
Troubleshooting
Aftersales
Hardware
Service Level
Technical Services
Protocol
Access Control
Surveillance
TSM
Networking
Team Lead
Team Player
Cabling
Checkpoint
Technical Support

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