IT Policy Associate

3 weeks ago


Singapore ETHOS SEARCH ASSOCIATES PTE. LTD. Full time
Roles & Responsibilities

This will be a 1 year renewable contract position based in One North.


Responsibilities:


Supporting the following:

  • IT communication (preparation, design and curation of bi-monthly eNewsletter, graphic design and video editing).
  • Events and engagement initiatives and activities (planning and preparation of IT roadshows/briefings/division events, liaising with stakeholders, logistics, smooth running of event, post event-review and follow-up)
  • Process and feedback management (track and follow up with relevant parties on issues closure, ensure feedback from various platforms is timely addressed
  • Service performance metrics reporting to identify trends and areas for improvement
  • Implementing workflows, procedures, guides and tools to improve operational efficiency and service delivery.
  • Administering Service Management Portal and intranet.
  • Administrative or operational work (collating inputs, designing and conducting surveys/polls, and assisting management in document, workflow, and knowledge management).


Qualifications:

  • Diploma in IT or related discipline.
  • 2 years of relevant work experience, advantageous if it was in IT support or service management roles.
  • Proficient in using Microsoft 365 including Excel (formulas, pivot tables etc.) PowerPoint, MS Teams, Forms and Microsoft SharePoint and other Collaboration and virtual conference tools (e.g., Zoom)
  • Strong command of English language and excellent written and verbal communication skills.
  • Problem-solving, analytical and organisational skills.
  • Meticulous, positive attitude and willingness to learn.



Ethos Search Associates Pte. Ltd.

EA Licence No: 13C6655

EA Reg No: R1988580 Jacky Chong


Tell employers what skills you have

IT Operations Management
Microsoft Excel
Service Management
Knowledge Management
IT Operations
PowerPoint
Video Editing
Communications
Excel Formulas
Graphic Design
Service Delivery

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