Inflight Business Aviation Cabin Manager

7 days ago

Singapore AVIATION ONE PTE. LTD. Full time
Roles & Responsibilities

Job Summary:


The Inflight Business Aviation Manager oversees all aspects of the inflight experience for business aviation clients, ensuring the highest levels of service, safety, and satisfaction. This role is responsible for managing the inflight crew, including pilots and flight attendants, as well as coordinating and maintaining all inflight operations for a fleet of business aircraft. The manager will collaborate with the flight operations, maintenance, and customer service teams to ensure seamless service delivery and adherence to company policies and regulatory standards.



Key Responsibilities:

  • Inflight Operations Management:Manage the day-to-day inflight operations, including overseeing flight attendants, catering, and onboard service standards.
  • Ensure compliance with all aviation safety regulations, company policies, and industry standards related to inflight services.
  • Monitor and maintain the highest levels of inflight customer service, ensuring that each flight meets or exceeds client expectations.
  • Work closely with flight crews to coordinate service delivery, provide briefings, and manage onboard issues or special requests.


Team Leadership:

  • Lead and manage a team of flight attendants and other inflight personnel, ensuring a high level of professionalism and service excellence.
  • Organize training and development programs for the inflight team, ensuring familiarity with procedures, safety protocols, and customer service best practices.
  • Conduct performance reviews, provide feedback, and support team members in achieving both personal and organizational goals.



Client Relations & Customer Service:

  • Serve as the primary point of contact for clients with special inflight requests or requirements, ensuring tailored services are delivered to meet their needs.
  • Work with the executive or charter teams to understand specific client preferences and ensure they are consistently met during flights.
  • Address and resolve any client complaints or concerns related to inflight service, maintaining a positive relationship with passengers.


Catering & Supplies Management:

  • Oversee the selection, coordination, and delivery of catering services, ensuring that all meals, beverages, and other inflight supplies meet client preferences and dietary requirements.
  • Ensure the inflight team is stocked with appropriate supplies for each flight, and manage inventory of onboard items.


Safety & Regulatory Compliance:

  • Ensure all inflight operations meet the necessary safety requirements as set forth by aviation authorities (e.g., FAA, EASA).
  • Work with the safety officer to review and implement safety procedures, conduct inflight safety drills, and ensure the inflight team is properly trained in emergency protocols.
  • Maintain up-to-date knowledge of aviation regulations, safety requirements, and industry best practices.


Collaboration with Other Departments:

  • Collaborate with flight operations, maintenance, and scheduling teams to ensure smooth coordination of flight schedules and maintenance activities.
  • Work with the management team to develop and implement policies and procedures that improve inflight services, safety, and operational efficiency.


Budget and Financial Management:

  • Assist in managing the budget for inflight services, including catering, supplies, and staffing.
  • Monitor costs associated with inflight services and work towards cost-effective solutions without compromising service quality.


Qualifications:

  1. Education: Bachelor’s degree in Aviation Management, Business Administration, or a related field (preferred).
  2. Experience:
  • Minimum 5 years of experience in business aviation, with at least 2 years in a leadership role overseeing inflight operations or crew management.
  • Proven experience in managing inflight teams, providing customer service, and working in a high-pressure environment.

3. Strong knowledge of aviation safety standards, aircraft operations, and inflight services.



Skills & Competencies:

  • Exceptional communication and interpersonal skills with the ability to interact with high-profile clients.
  • Strong leadership and team management skills, with the ability to motivate and support a team.
  • Proficiency in using aviation-related software (e.g., flight scheduling, catering coordination systems).
  • Attention to detail and a customer-focused mindset.
  • Ability to work flexible hours, including weekends and holidays, to accommodate flight schedules.


Physical Requirements:

  • Ability to travel frequently, including overnight stays and extended periods away from the base.
  • Ability to lift and carry supplies and equipment as needed for inflight services.
  • Comfortable working in an environment with variable hours and unpredictable schedules.


Work Environment:

  • Office setting with some travel to airports, hangars, or aircraft locations.
  • Onboard aircraft during flights, with responsibility for managing the inflight experience.



Tell employers what skills you have

Management Skills
Aviation Regulations
Charter
Crew Resource Management
Leadership
Microsoft Office
Aviation
Computing
Regulatory Compliance
Customer Interaction
Customer Support
Aviation Safety
Customerfocused
Team Management
Customer Service
Scheduling
Service Excellence
Catering
Aviation Operations
Service Delivery

  • Inflight Business Aviation Operations Manager

    2 days ago

    Singapore AVIATION ONE PTE. LTD. Full time

    Job Summary:The Inflight Business Aviation Operations Manager oversees all aspects of the inflight experience for business aviation clients, ensuring the highest levels of service, safety, and satisfaction. This role is responsible for managing the inflight crew, including pilots and flight attendants, as well as coordinating and maintaining all inflight...

  • Inflight Business Aviation Service Director

    6 days ago

    Singapore AVIATION ONE PTE. LTD. Full time

    Job SummaryThe Inflight Business Aviation Service Director is responsible for overseeing all aspects of the inflight experience, ensuring the highest levels of service, safety, and satisfaction for business aviation clients.Key Responsibilities:Inflight Operations Management: Manage the day-to-day inflight operations, including overseeing flight attendants,...

  • Inflight Business Aviation Service Director

    52 minutes ago

    Singapore AVIATION ONE PTE. LTD. Full time

    Company OverviewAviation One Pte. Ltd. is a leading provider of business aviation services, committed to delivering exceptional inflight experiences for our discerning clients.

  • Aviation Cabin Technician

    2 days ago

    Singapore AVIATION LABOUR GROUP PTE. LTD. Full time

    Join a renowned airline client based in Singapore and take on the role of Aircraft Cabin Technician with AVIATION LABOUR GROUP PTE. LTD.Job OverviewAircraft Cabin Technicians are required to perform various tasks related to aircraft interior removal and installation, rectification of passenger and crew seat defects, and troubleshooting of systems. This is a...

  • Airborne Operations Manager

    4 days ago

    Singapore AVIATION ONE PTE. LTD. Full time

    Job SummaryThe Airborne Operations Manager oversees all aspects of the inflight experience for business aviation clients, ensuring the highest levels of service, safety, and satisfaction.Inflight Operations ManagementManage the day-to-day inflight operations, including overseeing flight attendants, catering, and onboard service standards.Ensure compliance...

  • Aviation Technician Specialist

    6 days ago

    Singapore AVIATION LABOUR GROUP PTE. LTD. Full time

    Job Overview">Aircraft Cabin Technicians are responsible for the removal and installation of aircraft interiors, ensuring that every detail meets our high standards.">About the Role">We seek a skilled Aircraft Cabin Technician to join our team in Singapore on a long-term contract with opportunities for extension and permanent conversion.">Key...

  • Airline Cabin Technician Specialist

    40 minutes ago

    Singapore AVIATION LABOUR GROUP PTE. LTD. Full time

    Aircraft Cabin TechnicianAre you an experienced Aircraft Cabin Technician looking for a new challenge? AVIATION LABOUR GROUP PTE. LTD. is currently seeking a skilled technician to join our team in Singapore.About the RoleThis long-term contract position offers a unique opportunity to work with our internationally renowned airline client, with potential...

  • Executive cabin attendant

    3 weeks ago

    Singapore Christmas Lumber Company, Inc. Full time

    Added 05/09/2023The dream of flying has always been a human fascination, evoking emotions and the sense of freedom. Modern business aviation attracts people who share that passion. People from all over the world converge at Jet Aviation, creating a unique cultural mix. They combine their competencies and skills with one common mission: to serve our...

  • Cabin Coatings Specialist

    2 days ago

    Singapore SINGAPORE AERO SUPPORT SERVICES PTE. LTD. Full time

    Cabin Painter Job DescriptionWe are seeking a skilled Cabin Painter to join our team at SINGAPORE AERO SUPPORT SERVICES PTE. LTD.Job OverviewThe successful candidate will be responsible for ensuring high-quality paint finishes on aircraft cabins, adhering to safety and regulatory standards.Responsibilities:Prepare surfaces for painting by sanding and...

  • Aircraft technician

    10 hours ago

    Singapore Bizhub Asia Pte Ltd Full time

    Responsibilities: Carry out inspection, repair, and work on passenger and crew seats, galleys, toilets, aircraft cabin equipment, and all fixtures & fittings associated with the aircraft cabin interior in accordance with approved company procedures and regulatory requirements. Remove and replace aircraft parts relating to the Aircraft Cabin to ensure high...

  • Cabin technician

    3 weeks ago

    Singapore C & F Enterprises Full time

    Perform functional and aesthetic inspection of aircraft cabin condition Document any defects, perform troubleshooting and carry out rectification Support cabin modification, retrofitting and component repair tasks Any other duties as assigned by the Supervisor JOB REQUIREMENTS Candidate must possess minimum Professional Certificate/Ni TEC in Engineering...

  • Aircraft Cabin Technician

    7 days ago

    Singapore SINGAPORE AERO SUPPORT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description: Perform functional and aesthetic inspection of aircraft cabin interiors. Document any defects, perform troubleshooting and carry out rectification. Support cabin modification, retrofitting and component repair tasks. Any other duties as assigned by the supervisorJob Requirements: Candidate must possess minimum...

  • Aircraft Cabin Trainer

    7 days ago

    Singapore SINGAPORE AERO SUPPORT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description: Conduct Classroom documentation training Conduct OJT & assessment Develop Training Syllabus and Training Assessment Develop Training Plan and OJT LogRequirements: Professional Certificate/NiTEC, Diploma Min 1 to 2 years working experience in aviation industry Possess Train the Trainer qualification will be an...

  • Aviation Interior Technician

    6 days ago

    Singapore SINGAPORE AERO SUPPORT SERVICES PTE. LTD. Full time

    Aircraft Cabin Maintenance RoleSINGAPORE AERO SUPPORT SERVICES PTE. LTD. is seeking a skilled Airline Cabin Maintenance Professional to join our team.Job OverviewThis role involves the maintenance and repair of aircraft cabin components, including seats, galleys, and lavatories. The ideal candidate will have strong problem-solving skills and be able to work...

  • Cabin Painter

    7 days ago

    Singapore SINGAPORE AERO SUPPORT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities:1. Responsible for sanding and preparing surfaces for painting.2. Ability to mix paint to create desired colours for products.3. Apply paint to products within the assigned schedule and maintain quality standards.4. To perform work within the guidelines of all safety and regulatory regulations.5. Perform such...

  • Aviation Maintenance Specialist

    6 days ago

    Singapore AVIATION LABOUR GROUP PTE. LTD. Full time

    At AVIATION LABOUR GROUP PTE. LTD., we are currently seeking an experienced Aircraft Junior Technician to join our team in Changi, Singapore. This is a minimum two-year contract position with potential for extension or permanent employment based on performance.Job OverviewThis role will involve troubleshooting, inspecting, and performing maintenance on...

  • Inflight Services Standards and Performance Executive

    3 weeks ago

    Singapore Singapore Airlines Full time

    Role OverviewSingapore Airlines invites applications for a key member of the Inflight Services (Design, Development & Standards) department to contribute to the airline's vision of delivering exceptional customer experiences. As an Inflight Services Standards and Performance Executive, you will be responsible for maintaining and elevating system-wide...

  • Inflight Services Manager

    3 weeks ago

    Singapore Singapore Airlines Full time

    About the Role">As a key member of our Customer Experience Division, you will be responsible for maintaining and elevating system-wide standards of lounge and inflight food and beverage (F&B) products and services. Your contributions will directly impact Singapore Airlines' vision of providing unparalleled service quality to our customers.Main...

  • Inflight retail specialist

    2 weeks ago

    Singapore Dnata Singapore Pte Ltd Full time

    Primary Objectives dnata Catering & Retail is contracted with an airline client to act as the Retail Management Partner for all commercial and operational aspects of the airline’s in-flight retail program. The role of the Inflight Retail Specialist is responsible for the delivery of all contracted services in Singapore and across the airline client’s...

  • Executive / senior executive inflight services (standards & performance).

    1 month ago

    Singapore Singapore Airlines Full time

    Job Description Join Singapore Airlines' Customer Experience Division as a key member of the Inflight Services (Design, Development & Standards) department. In this pivotal role, you'll be responsible for maintaining and elevating system-wide standards of lounge and inflight food and beverage (F&B) products and services, directly contributing to...