Service Engineer

4 weeks ago


Singapore PEOPLE PROFILERS (EXECUTIVE SEARCH) PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities

  • Collaborate with customer service representatives to swiftly and effectively resolve customers’ security system issues.
  • Deliver support and maintenance services encompassing routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations, and systems training.
  • Foster increased customer satisfaction and nurture long-term customer relationships.
  • Renew maintenance contracts as needed to ensure ongoing service provision.
  • Uphold company's service quality by adhering strictly to company standards and policies, ensuring prompt and efficient responses to all service requests within the region.
  • Manage daily troubleshooting and diligently follow up on all unresolved technical issues until resolution is achieved.
  • Assume responsibility for all service matters post external project handover from the project team.

Job Requirements

  • Minimum Diploma or higher qualification in Electronic, Computer, Automation, or Mechanical Engineering.
  • Prior experience in the security industry with proficiency in access control, video surveillance, and alarm systems is advantageous.
  • Fundamental IT knowledge covering hardware, networks, and databases.
  • Ability to perform effectively under pressure.
  • Strong analytical prowess and adept problem-solving skills.
  • Demonstrated capacity for self-directed learning and autonomous work.
  • Customer-centric mindset.
  • Excellent communication and interpersonal abilities.

We regret that only shortlisted candidates will be notified


Interested applicants please send your updated resume to crystal.ooi@peopleprofilers.com Crystal Ooi Shui Jing Registration Number: R23113562 EA License Number: 10C3804 People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705


Tell employers what skills you have

Preventive Maintenance
Cecil
Troubleshooting
Hardware
Customer Relationships
Electrical
Customer Service Representatives
Access Control
Pressure
Customer Satisfaction
Databases
Electronics
Commissioning
Video Surveillance
Mechanical Engineering
Technical Support

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