Process Manager

1 month ago


Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time
Roles & Responsibilities

This position is responsible to develop and maintain the Business Products suite of processes, drive process KPIs definitions and management, and lead process improvement initiatives.


Make an impact by:

  • Responsible for the design, re-engineer, deployment and maintenance of the processes arising from new product launches, enhancement and changes to existing products etc
  • Define appropriate processes KPIs with the relevant stakeholders and establish the process performance measurement framework
  • Deliver required process artefacts, e.g. TO-BE process documentation, Journey maps
  • Monitor process execution and performance outcomes and measure against KPI targets
  • Report process performance to management
  • Perform business impact assessment of changes requested by stakeholders
  • Manage external or internal escalation of process related issues
  • Work with relevant stakeholders to identify and prioritize improvement initiatives
  • Lead improvement initiatives or changes to achieve targets including redesign of broken processes, use of digital enablers to improve efficiency and effectiveness of processes
  • Manage changes from process and/or key system enhancements


Skills for Success:

  • Bachelor degree
  • Certified Lean Six Sigma / PMP
  • Experienced in leading multiple projects
  • Working knowledge of Lean & Six Sigma concepts, design thinking, process and value stream mapping
  • Comes with Advanced skills with Excel formulas & data management / Advanced PowerPoint design skills / Process modeling skills
  • Ability to engage at Senior Stakeholders level and influence the change agents/leaders
  • Ability to build strong relationships with stakeholders
  • Good oral and written communication skills
  • Ability to effectively facilitate workshops & achieve set objectives
  • Strong Leadership qualities as well as the ability to operate with virtual teams based at various locations

Tell employers what skills you have

Management Skills
Leadership
Microsoft Excel
Modeling
Change Management
Process Improvement
Data Management
PowerPoint
Virtual Teams
Value Stream Mapping
PMP
Design Thinking
Business Process
Six Sigma
Lean Six Sigma

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