Waiter 服务员

Roles & Responsibilities

职位描述： Job Description:

餐厅服务员必须是多才多艺的人，能够兼顾多种职责，同时专注于提供优质服务并推动餐厅的成功。该职位向餐厅经理汇报。

A restaurant waiter must be a versatile person, capable of juggling multiple responsibilities while maintaining a focus on providing excellent service and driving the restaurant’s success. This position reports to Restaurant Manager.

角色和职责： Roles and Responsibilities:

1. Greet and welcome guests, taking orders and serving food and beverages in a timely and efficient manner. 及时高效地迎接和欢迎客人、接受订单并提供食品和饮料。

2. Provide excellent customer service, responding to customer inquiries and resolving any issues promptly. 提供优质的客户服务，及时回复客户的询问并解决任何问题。

3. Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and pairing suggestions. 全面了解菜单，包括配料、准备方法和搭配建议。

4. Take orders accurately and efficiently, using a point-of-sale system. 使用销售点系统准确高效地接受订单。

5. Serve food and beverages, ensuring that orders are delivered correctly and in a timely manner. 提供食品和饮料，确保订单正确及时地交付。

6. Maintain a clean and organized dining environment, including tables, chairs, and floors. 保持干净整洁的就餐环境，包括桌椅和地板。

7. Assist with setting up and breaking down tables, including linens, silverware, and glassware. 协助布置和拆卸桌子，包括床单、银器和玻璃器皿。

8. Monitor and maintain inventory levels, reporting any shortages or discrepancies to management. 监控和维护库存水平，向管理层报告任何短缺或差异。

9. Collaborate with kitchen staff to ensure efficient service and resolve any issues. 与厨房工作人员合作，确保高效的服务并解决任何问题。

10. Participate in ongoing training and education to improve knowledge and skills. 参加持续的培训和教育，以提高知识和技能。

要求： Requirements:
1. High school diploma or equivalent required. 需要高中文凭或同等学历。

2. Previous experience as a Waiter/Waitress in a restaurant environment preferred. 有在餐厅环境中担任服务员的经验者优先。

3. Excellent communication and interpersonal skill. 优秀的沟通和人际交往能力。

4. Ability to work in a fast-paced environment and multitask. 能够在快节奏的环境和多任务中工作。

5. Basic math skills and accuracy with handling cash and operating a point-of-sale system. 具备处理现金和操作销售点系统的基本数学技能和准确性。

6. Availability to work flexible hours, including evenings, weekends, and holidays. 能够弹性工作时间，包括晚上、周末和节假日。

7. Stand for long periods (up to 8 hours). 长时间站立（最多 8 小时）。

8. Lift and carry trays, dishes, and other equipment (up to 25 pounds). 提起并搬运托盘、盘子和其他设备（重达 25 磅）。

9. Move quickly and efficiently in a fast-paced environment. 在快节奏的环境中快速高效地行动。

Tell employers what skills you have

Customer Service Skills
Customer Retention
Listening Skills
Ingredients
Restaurants
Inventory
Sanitation
Approachable
Attentive
Time Management
Accountability
Cashiering
Customer Oriented
Customer Satisfaction
Customer Service
Service Excellence
Food Service

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