Infrastructure Service Reliability Engineering Lead
Found in: Talent SG 2A C2 - 2 weeks ago
- Lead a team of 10-20 member works on rotational shift, ensure operations runs smoothly
- Lead and manage a group of system engineers and drive the adoption of enterprise technology solutions for monitoring, reporting and batch processing.
- Maintain accurate and up-to-date technical documentation related to the monitoring, reporting and batch infrastructures including SOP, guides and other relevant technical and process documents
- Ensure the day-to-day operations of the monitoring , On-Demand and TWS infrastructure, identifying any need for preventive or remedial maintenance such as fine-tuning and capacity planning.
- Provide/maintain interfaces between monitoring, reporting, and batch service level management and asset-management tools.
- Support installation, configuration & maintenance for Middleware components.
- Web server changes including proxy configurations, SSL Protocols disable and cipher changes support & CR’s.
- UAT Systems & Production GZ support ( 24*7 ).
- Pen test Vulnerability fixes & Support.
- Patch Management for all the platform systems. Addressing critical patches & deployment them with proper plan.
- EOS/EOL upgrades support.
- Provide technical assistance to development team and operation teams.
- Ensure the supportability of the middleware software. Plan and lead upgrade projects.
- Support audit and compliance activities.
- Support a 24*7 work environment under a flexible work arrangement.
- Provide 3rd level support to colleagues from system and application support areas in context of incidents and problems identified or raised by the monitoring, reporting and batch facilities.
- Investigate, diagnose and resolve issues in the area of system and application monitoring, reporting and batch using troubleshooting tools and techniques and referring to external vendors.
- Analyse and perform migration of systems/applications central monitoring, reporting and batch environment in accordance with established procedures, in order to ensure proper service availability
- Transfer knowledge to colleagues and ensure sufficient documentation is available for tasks tobe assigned to first and second level support
- Support Continuous Improvement process on the tools and processes implemented.
Tell employers what skills you have
Datacenter Virtualization
Troubleshooting
Technical Assistance
Budget Management
Azure
Ubuntu
AWS
Application Monitoring
Technology Solutions
Windows Server
Administration Management
Infrastructure Architecture
RedHat
Technical Consultation
Service Level Management
Technical Engineering
AWS Lambda
J2EE
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