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Executive, Security

4 months ago

Singapore Jones Lang Lasalle Property Consultants Pte Ltd Full time
POSITION OBJECTIVES

To support the Manager with day-to-day operation matters, particularly on security matters and carpark administration.

DUTIES & RESPONSIBILITIES

Administration

  • Administer carpark applications and prepare carpark report.
  • Upkeep security deployment plan, SOPs, training guides, Operation Manuals etc.
  • Administer and upkeep the master key management system, EM lock/access card system, Visitor Management System .

Operational Matters

  • Manage and monitor the overall operations of the security and car park facility.
  • Prepare and call tender for renewal of term contract services - security, carpark, VMS, EM lock/access card etc, if any.
  • Handle tenants/ customers' inquiries, provide information about parking rates, rules, and procedures, and address any issues or complaints.
  • Keep accurate records of daily transactions, including parking fees collected and complimentary tickets issued.
  • Generate reports on parking occupancy, revenue, and any maintenance or operational issues.
  • Collaborate with the property management team and other stakeholders regarding car park operations and improvements.
  • Provide assistance and customer service to visitors and tenants, addressing any security-related enquiries or concerns.
  • Maintain records of all incidents, accidents, and any security-related activities that occur within the property.
  • Conduct regular inspections, including spot checks on carpark procedures and security operation (under term contract vendor) to ensure proper functioning of the operational readiness at all times..
  • Guide and ensure the security team respond to emergency situations, including medical emergencies or fire alarms, following established protocols/operational procedures.
  • Collaborate with external law enforcement agencies, if necessary, to report incidents or provide support during investigations.
  • Stay updated on security industry best practices, emerging technologies, and relevant legislation to ensure a safe and secure environment.

Emergency
  • To lay down procedures and contact numbers of persons to be contacted for dealing with emergency situations.
  • Ensure emergency call tree and contact lists are in place.

Reporting & Budgeting

  • Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
  • Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
  • Manage all accounts payable for the property, including collection, and approval of invoices.
  • Respond to problems and concerns and ensures compliance with rules and regulations.

Performance Indicators:
  • Successful completion of scheduled activities.
  • Achieve KPIs.
  • Achieve target deliverables for business plans, monthly reports and budgets.
  • Attain best value for money outcomes on service contracts and facilities cost services.
  • Ensure that a high level of professionalism and customer service are always maintained.
  • Ability to work under pressure and meet set timelines.
  • Client and customer's satisfaction.
  • Meet standards and audit requirements.

Knowledge/Experience:
  • Degree in Building & Real Estate Management or its equivalent with at least 3 years of experience; or
  • Diploma in Building & Real Estate Management or its equivalent or other relevant professional certification with at least 5 years of experience.
  • Relevant experience in managing high rise commercial buildings or mixed developments.
  • Experience in formulating and implementing SOPs.
  • Independent with integrity, innovative, proactive, and resourceful.
  • Good organization, problem solving and communication (verbal and written) skills.
  • Ability to work under pressure.
  • Good interpersonal skills with team player qualities to manage both internal and external stakeholders.