Premium Travel
4 weeks ago
#• Servicing top-tier affluent card (HNW) clients as a Lifestyle Relationship Manager
# • Experience Work with Corporate Travel Agencies
# • Office Location: Changi
- The Job
• Be the single most important point of contact for customers with regards to their credit cards servicing and lifestyle management needs
• Have a keen understanding of the travel and lifestyle preferences of high net worth individuals
• Work with external servicing partners so that to ensure that clients needs are met not just reactively but also proactively
• Handle customer complaints and take relevant remedial actions in real time; anticipate any such instance that may require proactive approach rather than post facto
• Establish close working relationships with operations and affiliated businesses for smooth back end operations
• Ensure all activities are in compliance with Monetary Authority of Singapore (MAS) and Bank Guideline
• Be the key driver of business goals on service and sales on the ULTIMA card product in Singapore
• Support initiatives that drive improvement of customer satisfaction scores - Experience and skills:
• Experience in relationship management and client handling of 5-8 years
• Keen interest in travel and lifestyle with prior knowledge of the travel, luxury and hotel industry dynamics
• Strong problem handling and resolution skills with ability to manage client expectations simultaneously
• Strong general knowledge of topics ranging from politics, finance, high net worth competitive landscape and appreciation of lifestyle preferences of this segment of clients
• Ability to create strong individual presence and confidence
• Ability to multitask and perform under highest level of service
• High level of networking skills
• Good communication and presentation skills
Send your CV to linda@forteemp.com.sg
Tell employers what skills you have
Ability to Multitask
Sales
Lifestyle
Dynamics
Relationship Management
Credit Cards
Compliance
Networking
Presentation Skills
Customer Satisfaction
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