Premium Travel

4 weeks ago


Singapore FORTE EMPLOYMENT SERVICES PTE. LTD. Full time
Roles & Responsibilities

#• Servicing top-tier affluent card (HNW) clients as a Lifestyle Relationship Manager
# • Experience Work with Corporate Travel Agencies
# • Office Location: Changi

  1. The Job
    • Be the single most important point of contact for customers with regards to their credit cards servicing and lifestyle management needs
    • Have a keen understanding of the travel and lifestyle preferences of high net worth individuals
    • Work with external servicing partners so that to ensure that clients needs are met not just reactively but also proactively
    • Handle customer complaints and take relevant remedial actions in real time; anticipate any such instance that may require proactive approach rather than post facto
    • Establish close working relationships with operations and affiliated businesses for smooth back end operations
    • Ensure all activities are in compliance with Monetary Authority of Singapore (MAS) and Bank Guideline
    • Be the key driver of business goals on service and sales on the ULTIMA card product in Singapore
    • Support initiatives that drive improvement of customer satisfaction scores
  2. Experience and skills:
    Experience in relationship management and client handling of 5-8 years
    Keen interest in travel and lifestyle with prior knowledge of the travel, luxury and hotel industry dynamics
    • Strong problem handling and resolution skills with ability to manage client expectations simultaneously
    • Strong general knowledge of topics ranging from politics, finance, high net worth competitive landscape and appreciation of lifestyle preferences of this segment of clients
    • Ability to create strong individual presence and confidence
    • Ability to multitask and perform under highest level of service
    • High level of networking skills
    • Good communication and presentation skills

Send your CV to linda@forteemp.com.sg


Tell employers what skills you have

Ability to Multitask
Sales
Lifestyle
Dynamics
Relationship Management
Credit Cards
Compliance
Networking
Presentation Skills
Customer Satisfaction

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