Infrastructure Engineer

1 week ago

Singapore QUESSCORP HOLDINGS PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

•Provide technical support to escalations / cases relating to Network/ VM Systems, and document the escalation and resolution

•Provide troubleshooting and technical support via phone, web-based tools, and email.

•Provide 2nd level and up support for NOC and product team

•Provide Level 2 or 3 product and solution support

•Deployment of servers, workstations and network equipment (e.g. Microsoft Windows, Linux/UNIX Systems, Virtualization, Security and Application Management Solutions) network, endpoint and server solutions (eg, Network, Systems and Security Monitoring Systems, NGFW, IPS, IDS, SIEM, Routers, Network/Security Analysis Tools etc)

•Be Subject Matter Expert in assigned product categories

•Project manage deployment of IT solutions

•Presales Support for IT solution


Requirements:


•Minimum Bachelor holder in IT/ Communications Engineering

•Possesses at least 5 years of related Windows/NOC, network/server/endpoint support experience

•Experience in IT infrastructure management tools

•An up-to-date knowledge and understanding of business and industry needs as well as the technical demands

•Recognition of the importance of customer focus and/or of serving the needs of the end user

•Excellent communication skills, particularly the ability to communicate with staff who are not technically trained

•The skill to take on a variety of tasks and pay attention to detail

•Analytical and problem-solving ability

•Team-working skills and the ability to feel comfortable working with different work teams, clients and groups of staff across an organization

•Organizational skills and the ability to prioritize your workload

•Microsoft product, networking, virtualization, security solutions knowledge and professional certifications will be a plus


Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)


Tell employers what skills you have

Troubleshooting
IDS
Staffing Services
Active Directory
VMware
Pay Attention to Detail
VM
IPS
Networking
Application Management
Microsoft Windows
Customer Focus
Routers
Virtualization
Ability to Prioritize
Technical Support

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