Head, Credit Centre of Excellence

Roles & Responsibilities

JOB SUMMARY

This role could be based in Singapore, Hong Kong and India. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

Leading the Credit Centre of Excellence with end-to-end responsibility of Credit processes executed within the Business and Coverage Operations unit. In particular, the role holder will be the:

• Global Process Owner: GPO for overseeing all aspects of process and governance for the Level 1 process within Client Coverage Process Universe including Credit Origination & Renewal, Credit Allied Risks, Credit Monitoring and Credit Fulfilment processes ensuring ongoing compliance to both internal policies and external regulations. This includes a wide coverage across multiple Principal Risk Types including Credit Risk, Fraud Risk, Climate Risk, Reputational & Sustainability Risk, Compliance Risk and its delivery through the frontend and post approval credit processes.
• The role holder is expected to oversee and drive significant improvement in frontline operational and risk culture and standards of excellence and embed appropriate mechanism to augment existing controls through a proactive review approach to identify indicators of process risk, enabling early action and minimise potential losses. The role holder must lead the ideation on process simplification opportunities as well as associated Transformation and supervise the subsequent implementation of approved initiatives from a process implementation standpoint.
• Global Head, Client Risk Review Team: The role holder is also in charge of the global Client Risk Review Team (CRRT), a specialised team within the frontline, engaged in facilitating and conducting in depth end to end risk review of Corporate and Institutional Banking (CIB) client relationships, structures and transactions; in accordance with consistent standards, controls and levels of conduct & valued behaviours.
• Credit and Client Risk Hub CoE: In partnership with Client Coverage Business Management, oversight the execution of the strategic build-out of a client risk assessment centre of excellence/hub model as well as the integration of the Climate Risk Analyst Hub team. Lead and manage the Credit Analyst and ESG Risk Analyst teams based in GBS locations through respective leads to support onshore CAs in foundational or credit-allied risk areas, providing them with greater capacity and flexibility to:
• concentrate on key risk issues and escalation;
• support RMs in driving revenue; and
• accommodate unexpected peaks in workflow demand.
• The hub expansion is part of the Banks FFG initiative and will continue until mid-2027, with a progressive transition of credit process activities.

RESPONSIBILITIES

Strategy

• In line with CC Business Plan deliverables and QPR prioritisation, ensure that elevated risk treatment plans are in place and executed as per the committed timelines in order to mitigate elevated risks emanating from risk processes within their preview.
• Responsible for the design and end-to-end implementation of strategic solutions to ensure continuous compliance with enhanced internal policies and increasing requirements in the ever-changing regulatory landscape with special focus on emerging and heightened risk such as Fraud Risk, Climate Risk, Greenwashing Risk.
• Advocate a culture of frontline risk ownership within Client Coverage and the COO organisation.

Business

• Deep understanding and awareness of the wider business, economic and market environment in which the Group operates including advising on material emerging and horizon risks within the Business
• Lead and support the implementation of strategic initiatives aimed at enhancing the Bank's credit transformation agenda working closely with the CPOs and the Hives.
• Develop awareness of business changes, predict challenges and identify opportunities to optimise people & processes and add value to client & frontline.
• Demonstrating client centricity by putting colleagues at the heart of our decision making and continuously seek to understand, deliver and improve our client and colleague experience.
• Leading on and advocating transformation change and continuous process improvements to drive the value from our strategic investments, maximise returns and deliver the Groups’ Return on Tangible Equity (RoTE)
• Support the CA Hub expansion to drive efficiency and business excellence

Processes

• Delegated accountability for end to end management of ALL Level 1 processes within the CC PU covering Credit Origination, Credit Renewal, Credit Allied, Credit Monitoring, Credit Documentation, Credit Reporting and Credit Limits Management and Credit Diligence process Governance including streamlining existing processes and rolling out new processes
• Provide subject matter expertise to deliver potential solutions to mitigate risks in this domain to broader CC COE stakeholders
• Embed new policy and processes into BAU after effectively engaging the network
• Drive globally consistent standards of execution of all applicable CIB policy and procedures and ensure relevant regional/country representation.
• Manage end to end updates and improvements for key processes based on data and information from multiple sources
• Drive process simplification and automation agenda as it relates to the multiple PRTs by leverage data and analytics
• Design and refine new and existing processes in line with the changing risk environment, regulatory landscape and Business agenda
• Support CRC execution teams and CA Team Heads (including CA Hub team) in process efficiency, rationalisation and capacity augmentation initiatives
• Responsible for engaging with third line to resolve any group specific issues and actions for impacted processes
• ​​​​​​Responsible for ensuring timely resolution of all front office queries that arise in the associated Credit and related processes within their management
• Responsible for coordinating with stakeholders (CAs, Client Management, CPOs, R&C, Business Heads etc) across the region and countries, and to increase transparency and share key developments, learnings and best practices
• Ensure monitoring of relevant CST/KCI exception trend and work with countries with actionable to improve operational effectiveness in their processes and controls. Provide guidance to the QC teams (in GBS and countries) to enhance their understandings and enable them to apply consistent approach to the checks, especially the qualitative/subjective ones
• Proactively escalating significant risks and issues to the Process Universe Owners, relevant RFOs or Policy Owners
• Build strong relationships with 2LOD across the Risk Types and support in the management of the Bank’s Risk profile.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the broader team as a senior staff and CoE MT member.
• Collaborate with key stakeholders, product partners, Risk and controls heads and product owners and apply influence to drive decisions to meet strategic objectives.
• Ensure the provision of ongoing training and development of team members/matrix reportees are suitably skilled and qualified for their roles.
• Provide inputs to job descriptions and objectives for matrix reportee, supervise task assigned to them and provide feedback in line with their performance against those objectives.
• Role modelling and building a culture of good conduct through embedding the Group’s Valued Behaviours
• Ensure that the team is ably equipped with the best in class MIS, risk management tools, and other data analytics required in support of execution of its responsibilities
• Nurture collaborative work across skill sets within the team to enable effective stringing together of seemingly unconnected information to draw well-reasoned review conclusions

Risk Management

• SPOC for all Credit, Fraud, Climate, Reputational & Sustainability Risk relevant Policy/Standards implementation within CC COE
• Ensure execution of the multi-year treatment plan(TP) across CC and drive the initiatives for sustainable risk management beyond completion of TP and targeted risk reductions
• Provide regular updates to Governance Committees such as CC and Credit NFRC, CIBNFRC, CIBMT, Risk MT (and other relevant committees/forums as necessary) on the progress of all risk related initiatives within CC
• Collaborate with Chief Product Owners to lead the next phase of design of delivery of Credit Transformation
• Partner with Product Partners such as TB, FM, Lending to smoothen the Operating Model with CC and execution through existing Credit processes
• Partner with Head CRRT to operationalise the TOM for the CRRT team in so far as it relates to and impact Client Coverage stakeholders.
• Partner with Heads of CCR Hub to operationalise the TOM for the CCR Hub CoE team in so far as it relates to and impact Client Coverage stakeholders.
• Own, coordinate and execute (where necessary) continuous learning and training to the frontline team to improve their awareness and understanding of policy & process risks and controls and the related governance/management of processes to achieve operational effectiveness
• Develop and implement roadmap of future enhancements to the control framework, in collaboration with 2LOD and Product partners.
• Provide subject matter expertise to RCRs/Boundary events from a risk perspective
• Work with GIA and other internal stakeholders to implement necessary actions under Management Action Plan (MAP) and ensure full closure of audit issues raised at a Group level
• Own and ensure delivery of actions arising from PRA Dear CEO Letters and specific reviews relating to the owned processes

Governance

• Responsible for assessing the effectiveness of the control framework to mitigate keys risk within the managed processes and initiating corrective treatment plan where required.
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Regulator representative for risk matters at key non financial Risk committees, project working groups and forums
• Responsible for oversight centrally of GBS performed assurance checks (CSTs/KCIs) to ensure standardisation & consistency including continuous training and guidance to the team.
• Senior escalation point for stakeholders on client risk related issues
• Represent the CC COO function as required in the relevant Group risk forums such as CIB NFRC on specific matters such as Fraud Risk mitigation, Climate Risk Integration

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Role modelling and building a culture of good conduct through embedding the Group’s Valued Behaviours
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the CLDM Credit team to achieve the outcomes set out in the Bank’s Conduct Principles:
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• CIBMT members
• Frontline Client Coverage Staff – RM/CA/ARM
• Credit Policy team
• CFCC Advisory/Group Fraud Risk Management
• Enterprise Risk Management/ESGR/Greenwashing Risk
• Group Operational Risk team
• CSO Team
• Treasury Risk
• Product, Sales and Risk management teams across Trade, FM
• CIB COO teams
• Client Management Regional Heads
• GBS Operations Teams
• CC Business Development Team
• Group Internal Audit

Our Ideal Candidate

• 15+ years of experience in Credit Risk and related Risk areas with a leading commercial bank, preferably with international exposure
• Bachelor’s/Master’s degree in Business/Finance/Accounting and/or professional certifications (e.g., CFA, CFE, CPA, FRM) preferred
• Proven and relevant experience preferably Credit risk management as a frontline or 2nd / 3rd line partner, ideally in one or more of areas such as Credit Analyst, Credit Officer, Operational Risk or Credit Risk related audit/assurance. Relevant experience in relationship management will be a plus including a broad understanding of the CIB Business segments and activities
• Thorough understanding of Banking business processes & products, risks, threats and internal controls particularly in relation to Credit origination processes
• Familiarity with relevant parts of the CIB organisation and good connectivity with Risk Framework Owners and other stakeholders with client level information that may be used as input in review activity
• Thought leadership and proven ability to work across a global team and effectively collaborate with a wide range of stakeholders
• Strong analytical and program management skills with proven ability to collect and analyse data, establish facts, and make recommendations in written and oral form
• Successfully handle challenging roles requiring collaboration and stakeholder management
• Work with all levels of management and staff, successfully manage and engage multiple stakeholders, negotiate effectively in situations involving conflicting interests and positively influence key decision makers on critical issues. Proven people leader with experience managing other team leaders / senior individuals.
• Liaise and coordinate on an ongoing with various parts of the Bank, including senior business and risk stakeholders
• Proactive and positive with the ability to make good/sound decisions and use independent judgement
• Ability to influence and align action plans with senior business stakeholders
• Maintain control, direction and motivation in an ever-changing business environment
• Coach/mentor individuals of varying seniority
• Excellent oral & written communication and presentation skills

Role Specific Technical Competencies

• Client Coverage processes and controls
• Client Coverage Products (TB, FM, Lending)
• Risk Management – Credit Risk
• Risk Management – Fraud Risk
• Risk Management – Operational Risk
• Risk Management – Reputational & Sustainability Risk
• Risk Management – Climate Risk
• Risk Management – Traded Credit Risk
• Risk Management – Compliance Risk
• Analytical Skills
• Stakeholder Management
• Written and Communication Skills
• Program/Project Management
• Business Governance

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Tell employers what skills you have

Product Knowledge
Credit Risk Management
Analytical Skills
Risk
Governance
Risk Management
Program Management
Operational Risk Management
Product Management
Compliance
Project Management
Control
Process Management
Communication Skills
Banking
Fraud Risk Management
Credit Risk
Credit Risk Analysis

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