Customer Service Representative

2 days ago


Singapore THE LYCRA COMPANY SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:
  • Administer hangtag approvals according to brand certification and approval guidelines
  • Receive and verify online hangtag requests from customers; ensure information provided on the hangtag request is completed
  • Follow up with customer (through email) to obtain support documents (Fiber/yarn purchase invoice, fabric purchase invoice etc)
  • Validate the fabric yardage against fabric purchase invoice to justify for hangtag quantity
  • Validate the proper use of hangtags against the garment destination region and confirm customers for any adjustments
  • Act as custodian of internal control to safeguard hangtag approvals/release in compliance and ensure trademark protection
  • Carry out and keep accurate records of customer information for verification and safeguard our brands
  • Attend to customers, CSR and marketing’s queries related to fabric testing and quality.
  • Co-ordinate multi-fibre hangtag certification test and give recommendation to Marketing.
  • Issue garment letters and challenge if observing violation of brand guidelines
  • Educate customers application process of hangtag requests via of our system
Requirements:
  • GCE ‘O’/N levels/ITE or equivalent
  • Good communication skills in English
  • High level of customer focus and professionalism
  • Ability to work independently and communicate to all level effectively
  • Good interpersonal skills
Compensation/Benefits
  • We offer a competitive salary, including variable pay and excellent benefits package.

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Ability To Work Independently
Interpersonal Skills
Customer Information
SAP
Compliance
Good Communication Skills
Communication Skills
Customer Satisfaction
Customer Focus
Customer Service
Manufacturing
Shipping

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