Service Manager

1 week ago

Singapore EUROKARS AUTO PTE. LTD. Full time
Roles & Responsibilities

Job description

  • To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.
  • Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.
  • Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.
  • Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.
  • Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.
  • Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.
  • Ensure Service Centre daily work processes, workshop BMW diagnosis networking, software and equipments are maintained and meet BMW retail standard requirements.
  • Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and BMW VOC report.
  • Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.
  • Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.
  • Propose and take appropriate measures in streamlining work processes and motivate workshop and frontline personnel.
  • Maintain and strengthen customer service processes to improve customer satisfaction at all times.
  • Develop staff through training, coaching, mentoring to enhance their performance and build their competencies.
  • Conduct weekly and monthly meeting with key personnel to share and feedback from key results for corrective action and continually seek for improvement.
  • Build strong rapport with internal and external stakeholders/customers in order to meet the required business objectives and Principal’s targets.
  • Build and maintain good relations with National Automobile bodies / authorities and the major competitors for close observation of the service market, its development and trends.
  • Develop and promote team spirit within the Aftersales personnel through technical / non-technical training, salary, and condition structure and career system. Ensure all staff has a clear understanding of the company’s direction.
  • Setting up and control of proper warranty structures and procedures according to BMW regulations. Close follow up of cost development in warranty and goodwill. Ensure product campaigns are being implemented and follow through.

Job requirements

  • Degree in Engineering preferably in Mechanical Engineering or Business or Financial
  • Broad understanding of all aspects of the automotive industry.
  • Minimum 5 years of experience in premium brand automotive business
  • Minimum 5 years management experience
  • In-depth understanding of all aspects of the Aftersales discipline. Service, Bodyshop, Parts, Pre-delivery, Trade Sales and Customer Service.
  • In-depth understanding of all aspects of the Principal / Importer and retailer relationship and business practices. (Corporate Identity, resource requirements, customer satisfaction, training, marketing and communications).
  • In-depth understanding of key performance indicators in the individual departments and the cross functional drivers of business performance as a whole.
  • Result Driven Individual with strong business acumen
  • Aggressive and forward thinking
  • Ability to analyze and use Financial Reports
  • Excellent communication skills, including presentation effectiveness.
  • Well rounder conceptualization skills, creative, ideas generator.
  • Well rounder personal effectiveness with good negotiation and influencing skills.
  • Emphasis on performance, goal and team orientated.

Tell employers what skills you have

Coaching
Class 3 License
Excellent Communication Skills
Mentoring
Automobile
Streamlining
Aftersales
Developing People
Networking
Warranty
Automotive Industry
Customer Satisfaction
Customer Service
Turnover
Mechanical Engineering
Service Delivery
Corporate Identity

  • customer service manager

    1 week ago

    Singapore TOP ONE SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesCoordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily...

  • Service manager

    1 week ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE Full time

    Job Description: Service Manager Position Title : Service ManagerDepartment : AftersalesLocation : Ubi Position Overview : We are seeking a highly skilled and customer-focused Service Manager for our growing electric vehicle (EV) service department. The Service Manager will lead a team responsible for maintaining and servicing our electric vehicle fleet,...

  • customer service manager

    3 days ago

    Singapore TOP ONE SERVICE PTE. LTD. Full time $3,800 - $4,600

    Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery) Ensure cleaning teams adhere to safety measures to during cleaning operation Assist in budget planning for cleaning operations Review daily cleaning job...

  • Program Manager, Elderly Services

    3 days ago

    Singapore Loving Heart Multi-Service Centre Full time

    About Loving Heart Multi-Service CentreLoving Heart Multi-Service Centre is a reputable organization dedicated to providing quality services to seniors in our community.Job Title: Program Manager, Elderly ServicesJob SummaryWe are seeking an experienced and compassionate Program Manager, Elderly Services to lead the daily operations of our Active Ageing...

  • Operations Manager

    5 days ago

    Singapore TOP ONE SERVICE PTE. LTD. Full time

    Job Summary">We are seeking an experienced Operations Manager to oversee the daily operations of our cleaning services team. The ideal candidate will have a strong background in management and customer service, with excellent communication and problem-solving skills.">About Us">TOP ONE SERVICE PTE. LTD. is a leading provider of cleaning services in...

  • Service engineer-msim

    3 weeks ago

    Singapore Interstate AC Service Full time

    Join our high caliber Maritime Simulation team as a Service Engineer!Kongsberg Digital (KDI) is a provider of next generation software and digital solutions to customers within maritime, oil & gas, and renewables & utilities. The company consists of more than 1000 employees worldwide including software experts with leading competence within internet of...

  • Customer Service Manager

    7 days ago

    Singapore TOP ONE SERVICE PTE. LTD. Full time

    At TOP ONE SERVICE PTE. LTD., we are seeking a seasoned Customer Service Manager to spearhead our operations and drive excellence in service delivery.About the RoleThe successful candidate will be responsible for coordinating with our supervisor and clients to ensure top-notch service delivery. This includes developing and reviewing operation plans to...

  • Senior Programme Manager

    3 days ago

    Singapore Loving Heart Multi-Service Centre Full time

    Job DescriptionWe are seeking an experienced and dynamic Senior Programme Manager to lead the strategic direction of our Active Ageing Centre. As a key member of our team, you will be responsible for managing centre operations, developing community outreach plans, and overseeing programme rollouts.Key Responsibilities:Lead regular reviews, planning, and...

  • Program Manager for Community Outreach Services

    5 days ago

    Singapore Fei Yue Family Service Centre Full time

    About the RoleWe are seeking a highly motivated and experienced Program Manager to lead our Community Outreach Services. This is an exciting opportunity to make a meaningful impact in the lives of individuals and families in need.Job SummaryThe successful candidate will be responsible for developing, implementing, and overseeing programs and services that...

  • Service Operations Manager

    7 days ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Job OverviewHARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. is seeking an experienced Service Operations Manager to lead our after-sales service team in Singapore. The ideal candidate will have a proven track record in automotive after-sales management, with a minimum of 5 years of experience in a managerial role.The successful candidate will be...

  • Hospitality Revenue Strategist

    3 days ago

    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    We are seeking a seasoned Hospitality Revenue Strategist to join our team at Capitol Hotel Manager PTE. LTD.Job SummaryThe successful candidate will be responsible for maximizing overall revenue through effective inventory and pricing strategies based on demand and competitor analysis in order to gain market share.This role requires strong analytical skills,...

  • Career Opportunities with the Singapore Prison Service

    3 weeks ago

    Singapore Singapore Prison Service Full time

    OverviewA civilian career with the Singapore Prison Service (SPS) offers numerous opportunities for growth and development. You will work alongside uniformed officers in various units, gaining diverse exposure and developing cross-cutting knowledge and skills.SalaryThe estimated salary range for this role is $2,255 - $4,226 per month, depending on your...

  • Service Manager

    1 week ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description: Service Manager Position Title: Service ManagerDepartment: AftersalesLocation: UbiPosition Overview:We are seeking a highly skilled and customer-focused Service Manager for our growing electric vehicle (EV) service department. The Service Manager will lead a team responsible for maintaining and servicing our electric...

  • EV Service Operations Manager

    5 days ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Service Excellence in Electric Vehicle Fleet MaintenanceWe are seeking a highly skilled and customer-focused Service Operations Manager for our growing electric vehicle (EV) service department at Harmony New Energy Auto Service (Singapore) Pte. Ltd.About the RoleThe successful candidate will lead a team responsible for maintaining and servicing our electric...

  • Service Crew

    8 months ago

    Singapore RELIANCE SERVICE MANAGEMENT PTE. LTD. Full time

    Roles & Responsibilities Responsible for taking orders and serving food and beverages to guests Polite friendly and well grown Verifying the identification and of any customers who order alcoholic beverages Submit food orders to the kitchen staffs Ensure customers satisfied with their meal work with kitchen staffs to resolve any complaints and process...

  • Senior Operations Manager

    3 days ago

    Singapore TOP ONE SERVICE PTE. LTD. Full time

    Job DescriptionThis role is responsible for overseeing the daily operations of cleaning services, ensuring high-quality service delivery to clients.The ideal candidate will have excellent leadership skills, be able to coordinate with supervisors and clients to achieve goals, and possess strong problem-solving abilities.

  • Customer service executive

    1 month ago

    Singapore Seven Seas Maritime Service Full time

    No Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...

  • Customer service executive

    3 weeks ago

    Singapore Seven Seas Maritime Service Full time

    No Available Quota For Any Work Pass Application The Customer Service Executive is responsible and accountable for (but not limited to) the following:- * Handling of all customer's (master/manager/owner or third party) invoicing process. * Maintain system integrity regarding supply orders * Financial responsibilities - Review and resolve...

  • EV Service Operations Manager

    3 days ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Electrify Your Career with Harmony New Energy Auto ServiceWe are seeking a seasoned Service Operations Manager to spearhead our electric vehicle (EV) service department in Singapore. As a key member of our team, you will oversee the smooth operation of our EV service center, ensuring exceptional customer satisfaction and adhering to industry standards.About...

  • Customer service executive

    2 days ago

    Singapore Woodlands Transport Service Pte Ltd Full time

    Responsibilites Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules and...