Consulting, Customer Transformation Graduate Associate 2025

7 days ago


Singapore KPMG SERVICES PTE. LTD. Full time
Roles & Responsibilities

At KPMG, our Customer team is at the forefront of innovation and excellence, driving impactful change for organisations worldwide. We collaborate with our colleagues within the Corporate Transformation division to deliver four key service pillars: CIO Advisory, Finance Transformation, Customer Transformation, and Org Transformation. These transformative pillars are supercharged by our Data & Analytics team, which turns raw data into actionable intelligence, and our Digital Village team, a hub of creativity where innovation and technology converge to deliver groundbreaking solutions.

We empower global clients across sectors, with a special emphasis on Financial Services, Public Sector and Healthcare & Life Sciences industries to make data-driven, customer-centric decisions that enhance customer satisfaction, loyalty, and business results. Our work revolves around designing and implementing strategies and technologies to deliver Total Experience (TX) – empowering organizations to create cohesive, outstanding experiences that resonate with their customers and drive value.

In addition to our core expertise, we are continuously exploring AI-driven solutions to help clients uncover deeper insights, deliver personalised experiences, and future-proof their customer strategies.

As an Associate in our Customer team, you will gain exposure in:

  • Customer Experience Strategy: We design, assess, recommend and implement customer experiences that deliver business value best on our expertise and best-in-class principles. This involves analyzing Voice of Customer and Voice of Business through collecting large volumes of customer data, uncovering actionable insights, and advising on industry-specific strategies.
  • CRM Implementation: We lead enterprise-wide transformations that bridge functional silos and drive large-scale digital initiatives. These projects focus on centralizing customer data and enhancing interactions to improve satisfaction, retention, and growth through personalized, data-driven engagement.
  • Marketing Strategy: We empower clients to unlock the full potential of their marketing investments. We develop strategic roadmaps and actionable recommendations to optimize operations, ensuring efficiency, innovation, and measurable ROI.
Tell employers what skills you have

CRM
Customer Experience
Converge
Healthcare
Marketing Strategy
Investments
Public Sector
Marketing
Strategy
Customer Satisfaction
Life Sciences
Bridge
Financial Services
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