Technical Trainer

1 month ago


Singapore JAGUAR LAND ROVER SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

You will drive retailer technical competency and technical product knowledge through the delivery of effective technical training to retailer personnel across the network, in line with the business needs, improving work efficiency and standards that enable the achievement of technical and customer experience targets.


Responsibilities:

  • Deliver technical training based on information from technical support functions, competence needs to achieve defined levels of delegate competence within the retailer operation
  • Co-ordinate market training needs and develop appropriate solutions
  • Work with the training academy manager to maintain a rolling calendar for training delivery which supports new model launch, competence and skills gaps as appropriate
  • Support the design and development of ad-hoc training gaps
  • Attend Train-the-Trainer programmes and deliver Train-the-Trainer programmes for other in-market as required
  • Advise markets on assessment methodologies at all levels and monitor assessments for consistency of approach
  • Adapt and develop training courses to market requirements
  • Communicate regularly with all retailers on technical training issues
  • Collaborate with internal stakeholders, keeping them informed of training developments and to adapt training to market needs
  • Support bodyshop (including MET, Paint) training program, work closely with the markets and training providers to ensure bodyshop facilities have competent, capable technicians
  • Any other duties as assigned


Requirements:

  • Minimum 3 years experience as technical trainer in the automotive or related industries
  • Strong background in training delivery, coaching and knowledge of sales, aftersales processes and/or luxury customer experiences
  • Excellent interpersonal, communication and presentation skills
  • Professional, self-motivated, detail oriented, flexible and team spirited

Tell employers what skills you have

Product Knowledge
Coaching
Classroom
Aftersales
Customer Experience
Automotive Repair
Technical Training
Automotive
Presentation Skills
Automotive Technology
Technical Support
Training Delivery
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