VP, Team Lead, Credit Operations, Consumer Banking Ops, Technology
4 weeks ago
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibility
- Deliver quality services to business units / external customers by adopting a systematic and consistent approach in line with the Bank’s policies and procedures.
- Manage, supervise, motivate and coach staff to build an efficient, knowledgeable team such that all requests / instructions are completed within set accuracy & timeliness.
- Provide direction by setting performance targets for staff and monitor actual performance against targets
- Direct change decisively and manage change swiftly.
- Explore initiatives to automate manual processes with the objective to achieve productivity gain, enhance control and eliminate operational errors.
- Provide user requirements, review of functional design documents and participate in user acceptance test.
- Support the Head/Area Manager to ensure the smooth operation of the unit and realise productivity gains through continuous process improvements
- Develop operation manuals and ensure manuals are reviewed and updated with changes in processes and guidelines timely.
- Develop and ensure standard operating procedures (including DRP/BCP procedures) are in place and reviewed and updated on timely basis.
- Work with Business and various stakeholders and provide valuable input whenever required.
- Identify, highlight and mitigate risks associated with manual operational processes.
- Ensure accurate and timely reporting to Management
Requirements
- Degree holder in Business and Finance, Business Administration, Operations Management or related disciplines preferred
- Minimum 2 years of relevant work experience in financial institutions (Credit Operations)
- Experience leading team will be highly desirable for this role
- Those with Mortgage Loans experience will be an added advantage
- Good organizational skills with demonstrated ability in managing operations
- Sound knowledge of consumer banking products/services and respective end-to-end operation workflows for best in class services delivery
- Knowledge of Process Improvement Toolkit and metrics/measurement
- Good understanding of operational risks.
- Meticulous with eye for details
- Flexibility and ability to multi-task and take on different types of roles and activities at the same time.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
Tell employers what skills you have
Ability to Multitask
Credit
Process Improvement
Operations Management
Loans
Functional Design
Administration
Banking
Credit Control
Manage Change
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