Technical Program Manager

1 month ago


Singapore RESEARCHMYUSERS PTE. LTD. Full time
Roles & Responsibilities

Key Responsibilities:

  1. Stakeholder Management:
    • Develop and maintain strong relationships with key stakeholders, including partners and customers.
    • Facilitate transparent communication and collaboration among all internal and external parties involved in the deployment process.
  2. Process Development and Implementation:
    • Design and implement best-in-class processes and frameworks for working with channel partners and system integrator partners.
    • Establish and enforce standard operating procedures (SOPs) to ensure world-class, end-to-end project scoping and delivery.
    • Develop comprehensive bluesheets and project plans to guide joint customer engagements and ensure alignment with business objectives.
  3. Project Management:
    • Oversee end-to-end project management, ensuring projects are delivered on time, within scope, and within budget.
    • Provide regular updates and reports on project status, KPIs, and milestones to senior leadership.
  4. Partner Success:
    • Work closely with partners to understand their needs and challenges, providing tailored support and guidance to ensure successful deployments.
    • Develop training programs and resources to enhance partner capabilities and knowledge of our product.
    • Foster a culture of continuous improvement and innovation within the partner ecosystem.
  5. Performance Tracking and Reporting:
    • Define and track key performance indicators (KPIs) to measure the success of deployments and partner collaborations.
    • Analyze data to identify trends, areas for improvement, and opportunities for optimization.
    • Prepare and present detailed reports and insights to inform strategic decision-making.

Qualifications:

  • Bachelor's degree in Business Administration, Information Technology, or a related field. A Master’s degree is a plus.
  • 7+ years of experience in program management, project management, or a similar role within the SaaS or technology industry.
  • Proven experience working with channel partners and system integrators.
  • Strong knowledge of ERP systems and middleware solutions.
  • Exceptional project management skills, with a track record of successfully managing complex projects.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
  • PMP, PRINCE2, or similar project management certification is highly desirable.

Tell employers what skills you have

Negotiation
Management Skills
Leadership
Channel Partners
Ability To Work Independently
Interpersonal Skills
ERP
PRINCE2
Administration
Information Technology
Program Management
Project Management
PMP
TPM
Stakeholder Management

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