Dynamics CRM

4 weeks ago

Singapore KPMG SERVICES PTE. LTD. Full time
Roles & Responsibilities

We invite highly motivated, dynamic professionals to join our growing Experience & Change practice. As customer experience rises in importance, customer outcomes are pivotal to key business decisions in order to achieve sustainable growth in today’s dynamic market. The Experience & Change team helps our clients across industries extend their relationship, capture and grow the value of their customers.

We provide them with the insights needed to help them meet their strategic and financial goals through:

  • Rapidly driving growth and creating customer value
  • Transforming the customer experiences that add most value to the organisation
  • Making transformation and business decisions based on what customers value

Successful candidates will play a significant role in working on client engagements spanning customer strategy, customer experience design, service and sales transformation, and customer-centric operational improvement.

Your Key Responsibilities:

  • Dynamics 365 Solution Architect responsible for providing technical expertise across Pre-Sales and Delivery
  • Evaluate client requirements and align solution to Microsoft and KPMG offerings
  • Develop end-to-end solutions based on Dynamics 365 and Microsoft stack including identification of relevant technology components based on functional and non-functional requirements
  • Develop solution assets/accelerators and support go-to-market activities
  • Lead delivery engagements including planning and leading workshops

Technical Skills Required:

  • Specialise in Dynamics 365 CE and Power Platform with a good understanding of the overall Microsoft stack
  • Deep functional and technical knowledge of Dynamics 365 CE including Marketing, Sales, Customer Service, Contact Centre, Field Service, Project Operations and Copilot
  • Deep knowledge of Power Platform including Power Apps (Model Driven and Canvas), Power Automate, Power Pages, Power Virtual Agents
  • A good understanding of Integration and Data migration platforms
  • Hands on experience in Power Automate, Plugins, Scripts
  • Demonstrated experience in the delivery of complex and large-scale applications based on Dynamics 365 CE
  • Experience working in Waterfall, Iterative and Agile methodologies

Non-Technical Skills Required:

  • Excellent relationship building and influencing skills with the ability to engage with various stakeholders including internal, external and KPMG partner organisations
  • Strong communication skills
  • Ability to present complex ideas and solutions to various levels of internal and external stakeholders

Certifications:

  • Microsoft Power Platform Functional Consultant (PL-200)
  • Microsoft Power Platform Solution Architect (PL-600)
  • Azure Fundamentals (AZ-900)

The ideal candidate should possess:

  • At least 5 years of working experience in hands-on delivery and implementation of multiple complex projects in Singapore or ASEAN countries, serving clients across a diverse range of industries
  • Proficiency in Microsoft Dynamics CRM applications - understanding business requirements, analysis and ability to translate requirements into design and managing implementation
  • Proven track record in project management and delivery of customer experience, sales and marketing projects
  • Strong client and project management abilities coupled with excellent communication, written, analytical, organisational and problem-solving skills
  • Ability to assess the practical aspects of business operations to enable sound and practical recommendations to clients is required

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.


Tell employers what skills you have

Excellent Communication Skills
Azure
Working With Clients
Microsoft Dynamics 365
Customer Value
Project Management
Solution Architecture
Consulting
Power BI
Agile & Waterfall Methodologies

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