Senior Linux Engineer

2 weeks ago


Singapore NTT SINGAPORE PTE. LTD. Full time
Roles & Responsibilities
  • Proactively monitors the work queues.
  • Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
  • Updates tickets with resolution tasks performed.
  • Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
  • Captures all required and relevant information for immediate resolution.
  • Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
  • Communicates with other teams and clients for extending support.
  • Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
  • Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
  • Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
  • Works with automation teams for effort optimization and automating routine tasks.
  • Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
  • Identifies problems and errors before they impact a client's service.
  • Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
  • Leads and manages all initial client escalation for operational issues.
  • Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
  • Ensures all changes are carried out with proper change approvals.
  • Plans and executes approved maintenance activities.
  • Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
  • Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
  • May also contribute to / support on project work as and when required.
  • May work on implementing and delivering Disaster Recovery functions and tests.
  • Performs any other related task as required.

Required Experience:

  • Versed in Windows Technologies such as Domain Services, SQL, etc. not limiting to the list.
  • SRE Oriented and Focus
  • Familiar with AWS administration, Nutanix, Apache (Web server administration), Linux System administration, BigFix
  • Familiar ELK Stack (Elasticsearch, Logstash, Kibana) with AI/ML integration
  • Familiar with SNMP (Simple Network Management Protocol), F5 (Load Balancers and related technologies)
  • Familiar with JSON (Data formatting and processing)
  • Familiar with API, Automation, Ansible, CI/CD, etc.
  • Languages PS, Bash, Python, etc.
  • Moderate level years of relevant managed services experience handling cross technology infrastructure.
  • Moderate level knowledge in ticketing tools preferably Service Now.
  • Moderate level working knowledge of ITIL processes.
  • Moderate level experience working with vendors and/or 3rd parties.
Tell employers what skills you have

Network Management
Troubleshooting
Linux System Administration
Change Management
Administration
Logstash
Trend Analysis
Logging
Python
Windows
Kibana
ITIL
Ansible
Disaster Recovery

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