dal.komm COFFEE

Roles & Responsibilities

JOB SUMMARY

The food and beverage crew is responsible for serving all products with friendly, individualized attention towards each customer. He/she is also responsible for educating customers about our premium coffees and beverages. The F&B crew fulfills any other duties the café manager assigns and represents dal.komm COFFEE in a professional manner.

RESPONSIBILITIES

• Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
• Sells and serves drink and food items to customers.
• Educates customers by presenting and explaining the coffee drink menu
• Answers customer questions regarding coffee, drinks preparation, and product freshness.
• Competently prepares and sells coffee drinks by following prescribed recipes and preparation techniques for espresso-based drinks;
• Generates revenues by attracting new customers through defining new and expanded services and products;
• Maintains inventories by replenishing coffee bean supply, maintaining supplies, pastries, and cookies, specialty drinks for coffee bar;
• Perform data entry of stock inventories in a timely manner;
• Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs;
• Maintains safe and healthy work environment by following organisation standards and sanitation regulations;
• Updates job knowledge by participating in educational opportunities such as through participating in retail trade and food service publications;
• Provide training to staff in accordance to company training guide and manuals
• Enhances brand reputation by accepting ownership for accomplishing new and different requests such as exploring opportunities to add value to job accomplishments;
• Report to Operation Manager on any operational inconsistencies;
• Manage the social marketing aspects to promote Dal.Komm branding;
• Perform other ad hoc duties as assigned.

REQUIREMENT

• Possessed basic hygiene course certification.
• Excellent communication and interpersonal skills.
• Customer service focused and solution-oriented.
• Maintain positive company morale and professional attitude.
• Punctual and responsible.
• Desire to constantly learn and grow professionally.
• Must be able to work overtime, as needed.
• Must be able to work on weekends and Public Holidays.
• Must be able to travel to work overseas if required.
• Must maintain personal hygiene at all times.

Tell employers what skills you have

Recipes
Preventive Maintenance
Troubleshooting
Food Safety
Interpersonal Skills
Inventory
Customer Care
Sanitation
Selling
Data Entry
Cashiering
Publications
Articulate
Customer Service
Food Service
People Management

---