IT Service Management Officer
2 weeks ago
As an IT Service Management Officer (SMO), Your will part a team of highly motivated individuals in the IT Infra SMO Team, managing the development and maintenance of IT team on behalf of a key NCS client. You should have proven track records in areas of Stakeholder management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.
What will you do?
You will be performing the following scope of work for a system or a family of systems for a NCS key client:
1. Service Management
2. Configuration Management
3. Incident Management
4. IT Security Management
5. IT Security Compliance & QA Management
Service Management
- Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
- Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
- Monitor and update client on operation concern and/or compliance matters and propose resolution.
- Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
- Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
- Review reports from Operations & Support (O&S) project teams within the System Family
- Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
- Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
- Prepare Management plan and submit compilation to the Client annually
IT Configuration Management
- Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
- Maintain oversight and review the Obsolescence at System Family Level.
- Prepare and submit report to Client
Incident Management
- Lead investigation and resolution of incident
- Conduct root cause analysis and recommend improvement solution for recurrent incident to Client
IT Security Management
- Schedule security scan for identified systems according to policies, and verify all vulnerability rectifications are satisfactorily performed.
- Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
- Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
- Escalate and/or seek Client's acceptance and approval of assessed risks.
IT Security Compliance & QA Management
- Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
- Declare, review and report compliance status to SMO head office annually.
- During audit exercise, work with stakeholders to provide responses and evidences to auditors or compliance related declarations.
- Provide a Rectification Plan on any gaps found.
- Provide rectification plan for issues arising from audit.
- Seek waiver on compliance whenever it is justifiable.
- Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
- Work with Client on system enhancement required for policy changes and audit requirements.
The ideal candidate should possess:
- Degree in Information Systems, Computer Science or equivalent
- More than 5 years of IT Infra project management experience and at least 10 years of IT experience
- Familiar with IT Service Management, ITIL and IT Infra project management.
- Experience in IT business analysis techniques
- Self-motivated with a positive "can-do" attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
- Able to lead, develop and maintain respectful and trusting relationship
- Knowledge and understanding of IT Infra/Network/Data Center operations and support.
IT Service Management
Service Management
Interpersonal Skills
Administration
Security Management
Compliance
Project Management
ITIL
Stakeholder Management
Incident Management
-
Customer Service Officer
3 weeks ago
Singapore SAFRA National Service Association Full timeRoles & ResponsibilitiesCustomer Service Officer - Safra Mount FaberResponsibilities:- Performs opening of front desk activities.- Receive members / guests at the counter.- Check the member's membership card and NRIC.- Receive / transfer calls and call back.- Take booking / reservation of sport facilities (for selected facilities only).- Process payments...
-
customer service officer
2 weeks ago
Singapore HA HA BIN SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesRoles & ResponsibilitiesSupporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement) Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests Follow on orders and ensure sufficient inventory for...
-
Service Crew
3 weeks ago
Singapore RELIANCE SERVICE MANAGEMENT PTE. LTD. Full timeRoles & Responsibilities Responsible for taking orders and serving food and beverages to guests Polite friendly and well grown Verifying the identification and of any customers who order alcoholic beverages Submit food orders to the kitchen staffs Ensure customers satisfied with their meal work with kitchen staffs to resolve any complaints and process...
-
Customer Service Officer
3 weeks ago
Singapore PERENNIAL (SINGAPORE) RETAIL MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:Provide excellent customer service to shoppers and visitors Attend to queries and feedback from shoppers and tenants Assist in customer loyalty programmes and redemption of reward programmes Play an active role during promotions and marketing campaigns Any other duties as assign by the Centre Management...
-
Office Manager
1 week ago
Singapore AIA INVESTMENT MANAGEMENT PRIVATE LIMITED Full timeRoles & ResponsibilitiesJoin us as Office Manager at AIA Investment Management We are seeking for an Office Manager to manage facilities services and oversee company's office spaces and equipment to ensure a secure, safe and functional working environment. The incumbent will plan and execute projects relating to office space requirements and maximise...
-
Customer Service Officer
2 weeks ago
Singapore CPG FACILITIES MANAGEMENT PTE LTD Full timeRoles & ResponsibilitiesDeliver quality customer service: Deliver quality customer service and frontline assistance by sharing useful and correct information and advice to stakeholders such as callers, walk-in residents, contractors, etc., to create a positive and satisfying customer experience. Handle outbound calls and respond to inbound call enquiries...
-
Customer Service Officer
3 weeks ago
Singapore UOL MANAGEMENT SERVICES PTE LTD Full timeRoles & ResponsibilitiesYou will manage the customer service counter, attend to tenant and shoppers' enquiries/feedback, support Marketing Communications activities including but not limited to managing of mall's Loyalty Program, promotional gift / bank rewards redemptions, gift voucher sale, tenant training and enquiries and all aspects of support.Tell...
-
Residence Service Officers
1 day ago
Singapore EDMUND TIE & COMPANY PROPERTY MANAGEMENT SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesResidence OfficerWe are looking for suitably qualified individuals to work in luxurious, high-end developments.You will possess a warm and friendly disposition and have a passion in serving high net-worth residents.The ideal candidate will be a smart and trustworthy individual who is able to serve residents efficiently and...
-
customer service officer
1 day ago
Singapore TSH MANAGEMENT SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesJob Description· Greet and welcome visitors and tenants· Responsible for the visitor registration of the property· Attend to tenant's enquiries and requests or feedbacks· Provide service recovery when necessary· Aid during an emergency· Provide general information and directional assistance· Upkeep of Concierge and maintain...
-
Customer Service Officer
3 weeks ago
Singapore INITIA MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:Communicate with customers, understand their needs and attend to their queries Handle and resolve customers' feedbacks and concerns Ensure a wonderful salon experience for our customers to increase customer retention Handling phone enquiries with etiquette Serving light refreshments to customers and attending to...
-
sales operations management coordinator
1 day ago
Singapore INTER ISLAND MANAGEMENT SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesWorking Location: Middle RoadWorking Hours: Monday to Friday, 9.30am to 6.30pmKEY RESPONSIBILITIESManage and complete assigned tasks efficiently.Address inquiries from workers.Conduct monthly attendance checks and payroll preparation for workers. Prepare and generate weekly and monthly departmental reports.Identify and engage...
-
Customer Service Officer
3 weeks ago
Singapore INITIA MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: Communicate with customers, understand their needs and attend to their queries Handle and resolve customers’ feedbacks and concerns Ensure a wonderful salon experience for our customers to increase customer retention Handling phone enquiries with etiquette Serving light refreshments to customers and attending...
-
Customer Service Officer
3 weeks ago
Singapore A BEST SECURITY MANAGEMENT PTE LTD Full timeRoles & Responsibilities Ensure to provide excellent customer service through phone, email, chat etc. in timely and accurate manner. Serve as liaison between customer support team, management and customer to improve customer service and business productivity. Help customers with complaints and questions and give customers information about products and...
-
Customer Service Officer
3 weeks ago
Singapore A BEST SECURITY MANAGEMENT PTE LTD Full timeRoles & ResponsibilitiesEnsure to provide excellent customer service through phone, email, chat etc. in timely and accurate manner. Serve as liaison between customer support team, management and customer to improve customer service and business productivity. Help customers with complaints and questions and give customers information about products and...
-
environmental waste officer
3 weeks ago
Singapore INTER ISLAND MANAGEMENT SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesJob Description:As an Environmental Waste Officer, you will play a key role in supporting waste management operations at shopping mall and industrial building bin centers. Your responsibilities will include waste sorting, ensuring cleanliness, adhering to safety protocols, and reporting any operational issues.Key...
-
Property Services Officer
4 days ago
Singapore This is an IT support group Full timeAbout the RoleWe are looking for a Property Services Officer to support our property operations team. The successful candidate will be responsible for coordinating various tasks, including administration, maintenance, and repair activities.Main Responsibilities:Review and recommend changes to operations procedures to improve efficiency.Liaise with tenants on...
-
Guest Service Officer
1 day ago
Singapore FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. Full timeRoles & ResponsibilitiesJob Description:Work closely with the Residence Manager Provide good customer service and respond efficiently and tactfully to guests' complaints, requests and enquiries Handle cashiering functions and adhere to the residence's Standard Policies & Procedures Maintain good guest relations with in-house guests at all times Project a...
-
ENVIRONMENTAL WASTE OFFICER
3 weeks ago
Singapore INTER ISLAND MANAGEMENT SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesJob Description:As an Environmental Waste Officer, you will play a key role in supporting waste management operations at shopping mall and industrial building bin centers. Your responsibilities will include waste sorting, ensuring cleanliness, adhering to safety protocols, and reporting any operational issues.Key Responsibilities: ...
-
Senior Officer, Corporate Secretarial Services
2 weeks ago
Singapore ASIACITI MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesThe Senior Officer, Corporate Secretarial Services, will be responsible for delivering a range of corporate secretarial services to clients, ensuring they comply with local regulations and corporate governance standards. This role involves managing client relationships, overseeing corporate filings, preparing board documentation, and...
-
HR & Office Manager
3 weeks ago
Singapore IT CONSULTANCY & SERVICES PTE LTD Full timeRoles & ResponsibilitiesHR & Office Manager Job Description:To manage the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives Maintain and enhance the organization's human resources by planning, implementing, and evaluating human resources policies, programs, and practices. Develop recruitment...