Manager (Home Care)

1 day ago

Singapore ECON HEALTHCARE (ASIA) LIMITED Full time
Roles & Responsibilities

The jobholder is responsible for the effective and efficient running of the Home Care Department. He/She is also responsible to ensure that all home care staff provide a patient-centric, personalised, specialised and compassionate care to home care clients’ needs, in accordance with established policies and procedures, standards of nursing care and practices.


Business Operations and Leadership

  • Play a leading role as a resource person in an effective way of managing the home care business
  • Lead and manage the day to-day operations of the home care department
  • Responsible to achieve the set targets in meeting the profitability of the department
  • Handle home care enquiries and provide financial counselling when necessary
  • Work with marketing team to increase and implement marketing strategies to meet overall sales objectives of home care services
  • Review existing and develop new home care policies, standard operating procedures and service agreement as and when the need arise
  • Maintain an effective home care operations by initiating, reviewing and implementing standard operating procedures and policies
  • Maintain documentation of client care services and records
  • Evaluate the effective and efficient use of consumables and supplies
  • Maintain and upkeep a proper inventory control with regular inspection and audits
  • Responsible to prepare for periodic regulatory audit when it’s due

Manpower Management and Development

  • Lead and manage a team of care staff in terms of their deployment
  • Work closely with nursing training to develop their competency for ongoing update of their skills and knowledge which leads to professional career progression
  • Plan proper scheduling for care staff based skill mix and competencies to fulfill client’s requirements and needs
  • Facilitate in staff engagement and wellness to keep them motivated and engaged

Clinical Role & Clinical Quality

  • Conduct assessment of new and existing clients to facilitate in developing the plan of care
  • Perform nursing procedures as per request
  • Work closely with Chief Nurse to ensure the clinical quality standards are disseminated and adhered to including compliance to nursing, infection control, safety requirements and regulations and practices

Department Operations

  • Collaborate with other related departments to ensure smooth operational flow of the Home Care business
  • Sustain strong engagements with clients and manage schedule of homecare services

Feedback Management

  • Investigate and resolve all feedback and complaints received from all clients or regulatory body
  • Assist in any investigation that is escalated to Chief Nurse
  • Escalate any favourable, unfavourable and unresolved feedback to Chief Nurse

Other Duties

  • Assume any other additional responsibilities as assigned by Chief Nurse
  • Work with Chief Nurse to perform staff annual appraisal
  • Provide timely submissions of appropriate report to the respective departments
  • Maintain good communication and engagement with clients and sponsors

Requirements:

  • Possess a Bachelor Degree in related field and/or Degree or Advanced Diploma or Diploma in Nursing will be an added advantage
  • State Registered Nurse with valid practicing license issued by the Singapore Nursing Board.
  • Valid certification in Basic Cardiac Life Support (BCLS).
  • At least 8 years’ experience in management of department and have provide supervision to a team of subordinates.
  • Strong clinical skills including understanding on health care system
  • Strong interpersonal and communication skills to facilitate relationships amongst key stakeholders
  • Service-oriented, meticulous, resourceful, independent and team player
  • Possess positive work attitude, initiative and responsible to complete tasks and projects
  • Analytical thinking, decision-making and good problem-solving skills

Tell employers what skills you have

Leadership
Infection Control
Investigation
Consumables
Marketing
Inventory Control
Compliance
Audits
Communication Skills
Nursing
Team Player
Scheduling
Nursing Care
Audit
Home Care

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