Junior Network Engineer

2 weeks ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities
  • Understand & familiarize with the process, practices and ITSM platform related to Support Operations
  • Ensure that all correspondence with customers is performed in a prompt and courteous manner.
  • Responsible for updating technical documentations for configuration changes made for the Network Infra by any party.
  • Responsible for opening and closing of support tickets when applicable and providing timely updates to relevant personnel and customer for support cases that has been allocated to you or team.
  • Work closely with various team of engineers for troubleshooting.
  • Understand the customer's network structure and become familiar with the Customer's network implementation and support processes and procedure to ensure supporting a network with proper SLAs.
  • Troubleshoot production issues and network problems to fix any user related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
  • 24/7 Monitoring of Customer Infra, action and provide remedy upon any fault noticed on monitoring tool.
  • Perform the wireless testing across customer's different locations and identifying or foxing if there are any performance issues or slowness in networt for wireless users.
  • Able to generate Network Bandwidth, utilization, traffic flow pattern reports.
  • Having knowledge on Network diagrams preparation using Visio.
  • Co-ordinate between his/her own Global Network Centre for any escalations or major issues and bridge between customer/ senior resources/ vendor/ etc
  • Any other ad hoc duties as tasked by the supvisors.

Requirement:

  • Minimum 1 Year experience is preferred but not mandatory.
  • Knowledge about Networking technologies are mandatory.
  • Willing to work in 24/7 shift system with 12Hrs of working hours on-site per day with 4 days per week and 3 days off.
  • Willing to work overtime as and when needed to support healthcare environment and users.
  • Able to learn and carry network hardware equipment and able to rack and stack.
  • Willing to invest time on trainings to upskills the knowledge for supporting client issues.
  • CCNA certification is preferred but not mandatory. Willing to learn fast and complete the certification to meet skill requirement.
  • Performing site surveys on daily basis and WiFi assessment across the campus and also between the sites for ensuring Network health is good.
  • Able to use monitoring tools and monitor network as primary role and action accordingly.
  • Good experience in documentation including Microsoft Excel, power point, and Visio.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: andrechua@recruitexpress.com.sg

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Tell employers what skills you have

Troubleshooting
Microsoft Excel
Hardware
CCNA
Healthcare
Visio
Wireless
Networking
Bridge
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