Front Office Assistant
2 months ago
The Front Office Assistant addresses the needs of all guests and ensures an exceptional guest experience. He/She performs room check-ins and check-outs for guests, handles room reservation requests, and attends to guests' enquiries, requests, as well as concerns and feedback with professionalism to promote a positive first impression.
Responsibilities
- Greet and provide assistance to arriving and departing guests.
- Manage guests' and/or customers' concerns and feedback and provide assistance to meet their needs.
- Provide guests with one-stop services to offer information and assistance as requested during their stay at the property.
Pre-Requisites
- A Diploma in hospitality or tourism related disciplines.
- Minimum one year of experience in similiar capacity
- Service-oriented individual with good communication skills
- Ability to work independently and effecitvely handle multiple and concurrent tasks
- Well-organised individual with strong problem-solving skills
- Willing to work shifts, including weekends and public holidays
Tell employers what skills you have
Front Office
Ability To Work Independently
Housekeeping
Interpersonal Skills
Property
Good Communication Skills
Opera
Communication Skills
Team Player
Customer Service
Hotel Management
Hospitality
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