Housekeeping Coodinator

Roles & Responsibilities

Job Responsibility:

• Assist in administrative work for Housekeeping operations.
• Responsible for the accurate dissemination of information in coordinating the activities of Housekeeping and Front Office as well as the other departments and guests.
• Maintain proper communication with guests as well as ambassadors in Housekeeping and other departments.
• Coordinate with Housekeeping supervisors and Room Attendants all blocking, rushed rooms and necessary information related to housekeeping operations.
• Establish priorities of work and repairs to be done and constantly follow-up until work is completed.
• Prepare reports for the room attendants and update room statuses in the computer.
• Maintain records on labour costs, overtime, sick leave, ambassador absenteeism, appraisals, inventories, special cleaning, room inspection, Lost & Found items and room assignments.
• Check daily operational reports- Supervisor, Room Attendants and Amenities.
• Ensure that Room Attendants’ cleaning quota, linen count and missing items are accurate.
• Ensure that ambassador rosters are accurate and covers all areas.
• Initiate special cleaning assignments and ensure that they are carried out according to plan.
• Check all rooms blocked for VIP arrival / in-house / long-stay guests.
• Spot check on vacant & occupied rooms. Compile chart to ensure all rooms are checked within a month.
• Assist with the control of guestrooms & public areas supplies.
• Ensure that all equipment & machines issued are returned in good condition.
• To carry out monthly inventory procedures for all housekeeping supplies and equipment.
• Report any irregularities and give suggestions for improvements to the Executive Housekeeper.
• Coordinate monthly meetings for supervisors.

Position Requirements:

• Previous experience in housekeeping is preferred
• Sound knowledge of Opera, preferred.
• Good computer skills, word, excel and powerpoint.
• Excellent time management, organisational skills and ability to work autonomously.
• Able to take ownership of guest complaints and follow through with a resolution with the support of the supervisors and manager.

Tell employers what skills you have

Work Autonomously
Front Office
Decoration
Appraisals
Administrative Work
Housekeeping
Inventory
VIP
PowerPoint
Compliance
Opera
Time Management
Excel
Capital
Hospitality

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