Field Service Engineer

4 weeks ago


Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time
Roles & Responsibilities

Responsibilities:

1. Customer Service:

  • Ensure a high level of customer satisfaction by delivering excellent support services.
  • Act as a point of contact for escalated customer inquiries, maintaining a professional and customer-focused approach.
  • Build and maintain strong relationships with end-users, understanding their technical needs and preferences.
  • Gather feedback from users to identify areas for improvement and implement solutions to enhance the overall user experience.
  • Conduct user training sessions to promote self-service options and empower users to resolve common issues independently.

2. Technical Support:

  • Identification and resolution of hardware and software issues for end-users, both onsite and remote.
  • Serve as an escalation point for complex technical problems, ensuring timely and effective solutions.
  • Collaborate with other IT teams within the organization (Infra, Network and App) to address and resolve technical issues.
  • Oversee the development and maintenance of standardized laptop images for various user profiles.
  • Deployment of laptops to new and existing users ensuring consistency, security, and compliance with organizational standards.
  • Design and implement efficient processes for onboarding new employees, including laptop setup, account provisioning, and orientation on IT policies.
  • Streamline and execute offboarding procedures, ensuring secure data removal, account deactivation, and retrieval of IT assets.
  • Ability to analyze issues related to Microsoft 365 applications.
  • Having knowledge to troubleshoot Wi-Fi or Network related issues.
  • Possess expertise in diagnosing and resolving printer-related issues, including hardware malfunctions, connectivity problems, and print queue management.
  • Develop and implement preventive and corrective maintenance strategies to optimize printer performance and minimize disruptions.
  • Collaborate with vendors for escalated printer issues, warranty claims, and hardware replacements.

3. Documentation and Reporting:

  • Maintain accurate records of support activities, including incident reports, service requests, and resolutions.
  • Generate and analyse performance reports to identify trends and areas for improvement.


Qualifications:

  • Bachelor’s degree in information technology, Computer Science, or related field (or
  • equivalent work experience).
  • Proven experience in a technical support role, with a minimum of 3 years in a leadership or supervisory position.
  • Strong knowledge of desktop operating systems, hardware, and software applications.
  • Excellent troubleshooting and problem-solving skills.
  • Effective communication and interpersonal skills.
  • IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL V4) are desirable.
  • Solid understanding of ITIL framework and best practices for IT service management

Tell employers what skills you have

ITIL Certified
Field Service
A+
Microsoft
IT Service Management
Troubleshooting
Hardware
Laptops
CompTIA A+
Customerfocused
Operating Systems
Warranty
Corrective Maintenance
Customer Satisfaction
ITIL Foundation
Customer Service
Petrochemical
Staff Development
Technical Support

  • Singapore FIELD ENGINEERING PTE. LTD. Full time

    At FIELD ENGINEERING PTE. LTD., we are seeking a highly skilled Field Engineer to join our team in the role of Assistant Project Manager.About UsWe are a leading provider of engineering services, committed to delivering high-quality projects that meet the needs of our clients.Job SummaryThe successful candidate will be responsible for overseeing construction...

  • Process engineer

    3 weeks ago


    Singapore The Chemical Engineer Full time

    Why Patients Need You Whether you are involved in the design and development of manufacturing processes for products or supporting maintenance and reliability, engineering is vital to making sure customers and patients have the medicines they need, when they need them. Working with our innovative engineering team, you'll help bring medicines to the...


  • Singapore FIELD ENGINEERING PTE. LTD. Full time

    Job Title: ME RTO Position in Field Engineering Pte. Ltd.About the RoleField Engineering Pte. Ltd. is seeking a skilled Mechanical and Electrical (M&E) Resident Technical Officer (RTO) to join our team. As an M&E RTO, you will play a critical role in ensuring that construction projects are executed safely, on time, and within budget.Key Responsibilities:Site...


  • Singapore INGERSOLL-RAND SINGAPORE ENTERPRISES PTE. LTD. Full time

    Roles & ResponsibilitiesThe Field Service Engineer is responsible for carrying out after sales field service jobs including testing & commissioning, servicing, troubleshooting and overhaul of Ingersoll Rand’s air compressor at our installed bases. He/she will require technical knowledge of compressed air systems, customer orientation and strong ownership...


  • Singapore Lam Research Full time

    The RoleLam Research is seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing quality repair and preventive maintenance services for Lam etch/clean/deposition equipment at customer sites.Key ResponsibilitiesInstall and relocate equipment at customer sites, conducting associated start-up,...


  • Singapore ENERSYS RESERVE POWER PTE. LTD. Full time

    Job OverviewWe are seeking a highly skilled Field Service Engineer to join our team at ENERSYS RESERVE POWER PTE. LTD. As a key member of our service team, you will be responsible for delivering top-notch technical support and maintenance services to our customers.Estimated Salary Range: $40,000 - $60,000 per annumKey Responsibilities:Perform installation...


  • Singapore GNA ENGINEERING PTE. LTD. Full time

    Job DescriptionGNA ENGINEERING PTE. LTD. is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for maintaining and managing system hardware and networks at customer sites located across Singapore.The ideal candidate will have a strong background in electronics, electrical, or mechatronics...

  • Field Service Engineer

    13 hours ago


    Singapore ENGGSOL PTE. LTD. Full time

    About the RoleWe are seeking a skilled Field Service Engineer to join our team at ENGGSOL PTE. LTD.


  • Singapore The Chemical Engineer Full time

    About us At Exxon Mobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low...


  • Singapore Biosearch Technologies, Inc. Full time

    With manufacturing sites across the US, UK, Germany and Denmark, LGC Biosearch Technologies has plans to continue growing. We deliver mission critical genomics to our diverse customer base in molecular diagnostics, pharma/biotech and agrigenomics. Our integrated portfolio of products, services and expertise supports our purpose of Science for a Safer World...


  • Singapore LGC Group Full time

    With manufacturing sites across the US, UK, Germany and Denmark, LGC Biosearch Technologies has plans to continue growing. We deliver mission critical genomics to our diverse customer base in molecular diagnostics, pharma/biotech and agrigenomics. Our integrated portfolio of products, services and expertise supports our purpose of Science for a Safer World...


  • Singapore CPMPACIFIC (PRIVATE) LIMITED Full time

    Roles & ResponsibilitiesMAIN RESPONSIBILITIES:The Field Service Engineer is responsible for providing technical field assistance in maintenance, operation, equipment installation and startup and/or shutdowns for all CPM processes. The Field Service Technician must have strong business and communications skills to establish and maintain strong relationships...

  • Field Service Engineer

    3 months ago


    Singapore CANON MEDICAL SYSTEMS ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesCanon Medical Systems Asia is a subsidiary of Canon Medical Systems Corporation, a global medical technology company that develops and produces diagnostic imaging systems, including CT, MRI, ultrasound, X-ray, and healthcare IT solutions. Canon Medical Systems Asia is based in Singapore and serves customers throughout the Asia-Pacific...


  • Singapore VANGUARD AESTHETICS PTE. LTD. Full time

    Roles & ResponsibilitiesOur company, a Multi-National Aesthetic Brand is looking for a field service engineer as we are expanding further. In this role, you would be working on-site at customer locations to troubleshoot, maintain and repair Lasers and Medical equipment. After some on-the-job training, you would get to put your technical, mechanical and...


  • Singapore TOKYO ELECTRON SINGAPORE PTE. LTD. Full time

    TOKYO ELECTRON SINGAPORE PTE. LTD.We are seeking a highly skilled Field Service Engineer to join our team in Singapore.About the RoleAs a Field Service Engineer, you will be responsible for providing technical support and services to our customers across Singapore. Your primary focus will be on performing on-site installations, diagnoses, troubleshooting,...


  • Singapore This Is An IT Support Group Full time

    Key Responsibilities Independently conduct key operational activities, including installation, commissioning, maintenance, and troubleshooting of Edwards products to achieve 95% First Time Fix Rate (FTFR), ensuring high levels of customer satisfaction. Adhere strictly to defined work processes, risk assessments, and Standard Operating Procedures (SOP)....


  • Singapore VACUUM TECHNIQUE SINGAPORE PTE. LTD. Full time $2,800 - $3,800

    Independently conduct key operational activities, for example, Installation, commissioning, maintenance and troubleshooting of Edwards products to achieve >95% First time fix rate (FTFR), whilst ensuring high levels of customer satisfaction. Adherence to defined work processes, risk assessment and SOP is required to be strictly comply. Where required,...


  • Singapore VACUUM TECHNIQUE SINGAPORE PTE. LTD. Full time

    Roles & Responsibilities Independently conduct key operational activities, for example, Installation, commissioning, maintenance and troubleshooting of Edwards products to achieve >95% First time fix rate (FTFR), whilst ensuring high levels of customer satisfaction. Adherence to defined work processes, risk assessment and SOP is required to be strictly...

  • Field Service Engineer

    3 months ago


    Singapore OVIVO SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & RequirementsSuccessful candidate will assist Parts & Service Sales Manager on the following tasks: Conduct Field Engineering during the piloting, construction, commissioning and operation/maintenance/after sale phases Provide technical and hands-on support for the implementation of pilot studies and commercial...

  • Service engineer-msim

    3 weeks ago


    Singapore Interstate AC Service Full time

    Join our high caliber Maritime Simulation team as a Service Engineer!Kongsberg Digital (KDI) is a provider of next generation software and digital solutions to customers within maritime, oil & gas, and renewables & utilities. The company consists of more than 1000 employees worldwide including software experts with leading competence within internet of...