Museum Docent

Roles & Responsibilities

RESPONSIBILITIES

• Conduct high-quality guided tours and interactive activities for all levels of visitors (e.g. students and tourists)
• Assist with event coordination and crowd management
• Assist with site facility checks, site operations and submit administrative/operations' reports
• Perform visitor services' duties
• Undertake historical and related research from time to time as directed by senior management

JOB SCOPE

In-House Tours and Interactive Activities

• Conduct daily in-house guided tours
• Handle guest enquiries
• Gather feedback on visitor experience
• Perform service recovery (where necessary)

Retail

• Handle cash register sales
• General in-house announcements and AV operations
• Counter sales (in-house guided tours and gift shop)
• Registration of visitors

Stocktaking

• Daily and end-of-month stocktakes
• Stock tallying and monitoring
• Stock deliveries and replenishment of merchandise

Other Duties

• Maintain museum decorum and general cleanliness
• Maintain facility security
• Simple F&B duties
• Assist in emergency evacuation/administer first aid
• Other duties as and when assigned by senior management

PRIOR EXPERIENCE

• Not necessary; however, prior experience (at least 1 year) working at heritage sites or attractions will be an advantage.
• If you are interested, please email your CV to the HR Director at careers@journeys.com.sg.

Tell employers what skills you have

Sales
Announcements
Highly responsible
retail duties
Service Recovery
Public Speaking
Physically Fit
First Aid
Visitor Experience
AV
Communication Skills
Storytelling
Customer Service
Team Oriented
Facilitation

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