Outlet Manager 分店经理

3 months ago

Singapore MULTIFLORA NOIBARA PTE. LTD. Full time
Roles & Responsibilities

Job Description

- Manage the day-to-day work activities of the employees to ensure proper coverage, and plan and assign work

- Communicate and enforce policies and procedures

- Ensure all staff are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job

- Oversee the daily operations of outlet for efficient operations

- Ensure good and prompt service to satisfy customers' needs

- Ensure outlet compliance to all authority regulations including but not limited to hygiene, cleanliness, and workplace safety guidelines

- Ensure outlet compliance to Company’s regulations such as sales reporting, cash management and inventory control

- Drive & exceed individual & store targets

- Provide excellent customer service

- Lead and supervise frontline staff, conduct briefing sessions on company procedures and policies

- Evaluate sales and work performance of frontline staff

- Ensure frontline staff are well trained in their service delivery, sales techniques, and product knowledge

- Guiding and training new staff members to promote internal growth


Job Requirements

- Good interpersonal and communication skills

- Good leadership and people management skills

- Able to manage multiple priorities in a fast-paced work environment

- Proficient in Microsoft Office software

- Managers specializing in Sales - Retail / General, Spa and Wellness would be a plus

- Full time/permanent position

- Able to commit to working retail hours on weekdays (10.45am-9pm) and weekends/public holidays (9.45am-6pm)

- Must be able to communicate with English & Chinese speaking customers (to provide consultation and recommend suitable treatments to English and Chinese speaking customers.)


Staff Benefits

- Attractive salary scheme

- Meal and transport allowance provided

- Yearly performance bonus

- Medical benefit scheme

- Workers’ insurance

- Long service award

- Different types of leave benefits

- Career progression & development opportunities

- Comfortable and conducive working environment



职位描述


- 管理员工休息时间表并计划和分配工作

- 沟通和执行政策和程序

- 确保所有员工都经过适当培训，并按要求获得认证，和拥有有效开展工作所需的工具和设备

- 监督门店的日常运营以实现高效运营

- 确保良好和及时的服务以满足客户的需求

- 确保分店符合所有权威法规，包括但不限于卫生、清洁和工作场所安全指南

- 确保员工遵守公司的规定，例如销售报告、现金管理和库存控制

- 推动并超越个人和分店目标

- 提供优质的客户服务

- 领导和监督前线员工，并以公司程序和政策进行简报会

- 评估一线员工的销售和工作表现

- 确保一线员工在服务交付、销售技巧和产品知识方面接受过良好培训

- 指导和培训新员工，促进内部成长

工作要求


- 良好的人际关系和沟通技巧

- 良好的领导能力和人员管理能力

- 能够在快节奏的工作环境中管理多个优先事项

- 精通Microsoft Office软件

- 专门从事销售的经理 - 零售/综合、水疗和健康行业将是一个加分项

- 全职/永久职位

- 能够接受在零售时间上班，周日（上午 10点45分至晚上 9 点）、周末和公共假期（上午
9 点45分至下午 6 点）

- 必须能够与说英语和华语的客户沟通（为说英语和华语的客户提供咨询和推荐合适的治疗
方法。）


员工福利


- 底薪加高佣金

- 提供膳食和交通津贴

- 年度绩效奖金

- 医疗福利

- 工人保险

- 长期服务奖

- 不同类型的休假福利

- 职业发展和个人发展机会

- 舒适和优越的工作环境



Tell employers what skills you have

Product Knowledge
Management Skills
Leadership
Microsoft Office
Workplace Safety
Inventory
Spa
Compliance
Cashiering
Communication Skills
Cash Management
Office Software
Customer Service
Scheduling
People Management
Service Delivery

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