Network Support Engineer
4 weeks ago
- Provide maintenance and support for Customers' IT NetworkServices.
- Hands-on experience introubleshooting large, complex networks comprises of 10 to 20nodes.
- Experience working with LAN/WAN/WLANwhich include:
- CiscoWireless, Routers, Catalyst and Nexus Switches, Firepower, IPS/IDS,ISE, ASA, ESA, WSA, SMA
- Alcatel Wireless andOmniSwitch
- Arista Switches andCloudvision
- Fortinet, Checkpoint, SolarWindsNPM/NCM/NTA, F5 LTM and ArubaClearPass
- Performbreak-fix which include troubleshooting and problem identificationfor any network services.
- Develop test casesand conduct proof of concept tests on new software and hardwareprior to upgrade/deployment.
- Perform the roleof Project Lead / Coordinator in project management for small tomedium size projects or Service Requests.
- Work closely with Service Delivery Manager to fulfildeliverables, service report and operational request.
- Establish TAC cases with the principal vendor for complexproblem until its resolved.
- Mentor Tier 1Engineers and conduct training to align the Engineers' technicalcompetency.
Requirements:
- Required to have minimum 3 - 5 years of hands-on networktechnical support experience in SI Environment.
- Cisco and Arista certification is preferred.
- Experience with LAN, WAN, WLAN, Data and Securitynetworking in implementation, maintenance support and break-fix.
- Fast-paced environment
- Proven analytical and problem-solvingabilities.
- Highly self-motivated and directed,with keen attention to detail.
- Experienceworking in a team-oriented, collaborative environment.
- Good communication and writing skills.
- Strong customer service orientation.
- Able to work in 24 x 7 standbyduties
Work location:Jurong East
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