Functional Business Analyst

7 days ago

Singapore HCL SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Key Responsibilities:

  • Business requirements (jointly with BU Specialist).
  • Functional requirements (incl. input/output, data, security).
  • Non-functional requirements.
  • Standard operating procedures, manuals and Release notes.

Job Responsibilies:

Pre-Project Capability Assessment & Transformation Planning

  • Perform “As-Is” Capability Assessment, Analyse, Define and document the “To-Be” operational capabilities in line with the strategic direction.
  • Identify and document the opportunity for Digital Servicing, Productivity improvements using Lean principles/straight through processing and Data Driven Actionable Insights.

Requirements Analysis & Elicitation

  • Collaborate with BU Specialists to elicit and review business requirements.
  • Analyse and document the "to be" business and operations processes based on the agreed requirements and / or function points, perform impact assessment.
  • Responsible to analyse and define detailed functional and non-functional requirements based on business requirements.
  • Identify value based & outcome driven requirements and manage risks through prioritization.
  • Write business functional release notes and contribute to deployment plan.

Team Collaboration

  • Transition functional and non-functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements.
  • Work with Test Manager to translate business requirements into test scenarios.
  • Facilitate / provide "Train the Trainer" on application enhancements.
  • Maintain up to date knowledge base related to application features and processes (subject matter expertise).

Testing & Scope Management

  • Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request).
  • Perform impact assessment and estimation for Project Change Request.

Job Requirements:

Technical Skills & Experience

  • Strong business domain knowledge in retail banking.
  • Bachelor’s degree in Engineering/ Business/ Finance or equivalent.
  • Minimum 10 years of relevant banking and/or consulting experience.
  • Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives.
  • Understanding of technology and operational processes across functions / departments in the bank/market.
  • Resourceful team player.
  • Familiar with change management processes and project management fundamentals.
  • Strategic forward-thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills.
  • Passionate, diligent and resilient individual with ability to thrive in ambiguity.
  • Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation.
  • Having experience in Digital Servicing Transformation, Customer Journey Mapping, Value Stream Mapping, working knowledge of Lean/Agile principles/practices and getting actionable insights using data will be a plus.

Domain

  • Retail Consumer banking operations & contact centre.
  • Retail product knowledge e.g. CASA, Loans (Secured/Unsecured), Wealth & Investment.
  • Knowledge of Best Practices & Service Excellence in Technology & Operation Managemen.

Tell employers what skills you have

Team Collaboration
Scalability
Change Management
Loans
Retail Banking
Requirements Analysis
Project Management
Value Stream Mapping
Analytical Problem Solving
Customer Journey Mapping
Banking
Consulting
Team Player
Service Excellence
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