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Senior/Patient Service Officer
1 month ago
We are now looking for a Patient Service Officer to be part of one of the specialist clinics within the medical centre.
The successful candidate will be performing the following duties, but not limited to:
- Perform registration: key in patients' data and register in the system.
- Generate bill estimation form.
- Advise patients on Medisave / medishield / private shield / corporate guarantees and to obtain signatures on the relevant forms.
- Follow up with doctors or clinic staff on completing the information required.
- Assist doctor during the consultation.
- Booking of appointments in the system.
- Alert and rectify duplicate patients' records in the system.
- Assist in training and guiding new and junior staff.
- Collect deposit if required.
- Handle billing, collection of payment (cash, NETS, credit cards, cheques) with integrity and accuracy.
- Perform daily closing of collections and alert superiors on discrepancies if any.
Requirements
- Has 1-2 years of experience in healthcare industry
- Experience in clinical duties such as taking of blood samples, recording vital signs reading and etc. will be advantageous.
- Able to work in fast-paced environment.
- Tech-savvy
- Good interpersonal skills, a good team player and has good time management skills.
- Willing to learn and ability to adapt are key attributes for this role
- 5.5-day work week, office hours.
Healthcare Industry
Techsavvy
Microsoft Office
Patient Admission
Microsoft Excel
Direct Patient Care
Interpersonal Skills
Vital Signs
Credit Cards
Patient enquiries
Clinical Trials
Team Player
